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- Tasks: Manage public open spaces and provide top-notch customer service to the community.
- Company: Cormac Solutions Ltd, dedicated to environmental management and community support.
- Benefits: Competitive salary, flexible working, generous holiday, and continuous training opportunities.
- Why this job: Make a real difference in your community while working in a supportive team environment.
- Qualifications: Experience in environment or customer service roles, strong communication skills, and a full UK driving licence.
- Other info: Join us for a rewarding career with excellent growth potential and employee benefits.
The predicted salary is between 24308 - 27538 £ per year.
Cormac Solutions Ltd is looking for a highly organised and proactive officer, with a passion for the natural environment and delivering high-quality customer service. This role will join the Environment Network team, in its delivery of ongoing management of Cornwall Council Environment Public Open Space assets. This includes formal parks and gardens, amenity areas, play areas, cemeteries and closed churchyards, as well as the maintenance of urban highway verge areas.
You will represent the team in front-line customer service, handling a range of different queries from the public, elected officials and local stakeholders with confidence, accuracy and in a professional manner. This will support the wider team in appropriately responding to queries and complaints in a timely way, especially where risks are identified, and you will be expected to confidently triage and prioritise new cases as they come in. You will share essential information to allow site-based officers to investigate further, where required, and produce high-quality responses to enquiries based on site feedback and Cornwall Council policies.
You’ll also take the lead in other administrative functions, such as maintaining and improving the team’s data management systems, producing reports, and developing internal processes. You will liaise internally with other teams and our client, so the ability to build and maintain excellent working relationships is essential.
Duties will include:
- Serve as the primary contact for the public, elected officials, town and parish councils, local organisations, landowners, tenants, individuals, and user groups regarding the management of Public Open Spaces, Formal Parks and Gardens, Play Areas, Cemeteries, Closed Churchyards, and urban highway verges.
- Assess and prioritise new cases based on required standards and legal obligations, taking prompt and appropriate action according to procedures and technical knowledge, aiming to resolve enquiries as the first point of contact.
- Assist with and lead the preparation of technical correspondence and reports, including drafting legal letters to landowners to enforce compliance with legislation.
- Assist in preparing and compiling internal process documents, such as site management plans and process flowcharts.
- Receive and handle direct requests as well as those referred from the Cormac and Cornwall Council administration teams.
- Maintain the Environment Service’s data management systems, including managing access to sensitive information and generating technical reports as required.
About You:
- Experience and knowledge in an environment, customer and data management related role.
- Confident workload management ability as part of a busy team.
- Proven experience of providing specialist advice.
- Excellent verbal and written communication skills.
- Demonstrable experience with a range of computer-based word processing and data management.
- A Full UK Driving Licence.
Our offer to you:
- Salary: £24,308 - £27,538
- Contract Type: Permanent
- Hours: 37 Hours per week
- Base: Western Group Centre, Radnor Road, Scorrier, Redruth, Cornwall (flexible/hybrid working)
- Closing Date: Midnight Monday 16th March 2026
Working with us you will have an employee benefits package that includes:
- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro‑rata if part‑time) with option to purchase additional
- Cycle to Work scheme
- Flexible working hours & home working options
- Investment and support in your continuous training and development
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
Contact us
If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. Thank you for your interest in supporting our important work at the Cormac.
Environment Officer (Information) in England employer: Corserv, Ltd.
Contact Detail:
Corserv, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environment Officer (Information) in England
✨Tip Number 1
Get to know the company! Research Cormac Solutions Ltd and their Environment Network team. Understanding their values and projects will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries from the public and stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to handle the busy environment at Cormac and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the important work at Cormac.
We think you need these skills to ace Environment Officer (Information) in England
Some tips for your application 🫡
Show Your Passion for the Environment: When writing your application, let your enthusiasm for the natural environment shine through. We want to see how your passion aligns with our mission at Cormac Solutions Ltd and how you can contribute to managing Cornwall's public open spaces.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences short. This will help us understand your qualifications and experience without any confusion.
Highlight Your Customer Service Skills: Since you'll be the first point of contact for various stakeholders, emphasise your customer service experience. Share examples of how you've handled queries or complaints in the past, showcasing your ability to communicate effectively and professionally.
Tailor Your Application: Take the time to customise your application for this specific role. Mention relevant experiences that relate directly to the duties outlined in the job description. We love seeing candidates who take the extra step to connect their skills with what we need!
How to prepare for a job interview at Corserv, Ltd.
✨Know Your Environment
Familiarise yourself with the key responsibilities of the Environment Officer role. Understand the types of public open spaces you'll be managing and the specific challenges they face. This will help you answer questions confidently and show your passion for the natural environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to triage and prioritise issues effectively, as this is crucial for the role. Demonstrating your proactive approach to customer service will set you apart.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly, both verbally and in writing. Since the role involves drafting reports and correspondence, being able to convey information accurately and professionally is key. Consider doing mock interviews to refine your communication skills.
✨Build Relationships
Think about how you can demonstrate your ability to build and maintain relationships with various stakeholders. Prepare to discuss any previous experiences where you've successfully collaborated with teams or external partners, as this will be essential in the role.