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- Tasks: Provide vital support by handling emergency calls and assisting clients in distress.
- Company: Join Corserv Care, a supportive team dedicated to helping others.
- Benefits: Competitive pay, overtime opportunities, hybrid working, and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced environment.
- Qualifications: Good IT skills, calm under pressure, and ability to work flexible hours.
- Other info: Dynamic role with a mix of call handling and administrative tasks.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team at Corserv Care as a Call Handler (Nights)/ TEC Officer
Salary: £***** per hour plus overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts at night, 7pm to 7am. Some days 7am to 7pm. When we are short staffed, we will ask night time staff to move to days and vice-versa. There are some day shifts in the night time rota (approx. 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role. Some shifts are office based at Roche and some shifts are working from home. The majority of nights are home working.
About the role
Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/call operator for our TEC Services? We are looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you will provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients.
Role purpose
TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you will be doing
- All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards.
- Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
- Respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
- Provide administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately 75% alarm calls handling and 25% administrative support.
About you
Qualifications & experience essential criteria:
- Good knowledge and skills in the use of databases including data input/record keeping.
- Good IT skills and ability to learn new software.
- Ability to work in a fast-paced environment and work to deadlines.
- To be able to remain calm and offer excellent customer service.
- Ability to be flexible to meet rota pattern and service priorities.
Qualifications & experience desirable criteria:
- Experience in health or social care
- Previous call centre experience
- Knowledge of technology enabled care equipment
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the apply section to create a candidate profile, answer the screening questions and upload a CV.
Closing date: Midnight Thursday 29th January **** Thank you for your interest and we look forward to hearing from you soon.
Call Handler in England employer: Corserv, Ltd.
Contact Detail:
Corserv, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corserv Care. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Call Handler. Remember, they want to see how you handle pressure and communicate effectively.
✨Tip Number 3
Show off your soft skills! As a Call Handler, you'll need to be calm and collected, especially in emergency situations. Share examples from your past experiences where you've demonstrated these qualities. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Call Handler in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Call Handler role. We want to see how your background fits with what we do at Corserv Care, so don’t be shy about showcasing your customer service skills and any tech experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and how you can contribute to our TEC Services. Keep it friendly and professional, just like the vibe we have here at StudySmarter.
Be Clear and Concise: When filling out your application, clarity is key. Make sure your answers are straightforward and to the point. We appreciate applicants who can communicate effectively, especially in a role where you'll be handling emergency calls!
Apply Through Our Website: We’ve made it super easy for you to apply! Just head over to our website, create a candidate profile, and upload your CV. It’s a straightforward process, and we can’t wait to see your application come through!
How to prepare for a job interview at Corserv, Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler/TEC Officer. Familiarise yourself with the types of calls you might handle and the importance of providing excellent customer service in emergency situations.
✨Showcase Your Communication Skills
During the interview, highlight your communication skills. Be prepared to discuss how you would handle distressing calls and provide examples from your past experiences where you've successfully communicated under pressure.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills and database knowledge, be ready to talk about your experience with software and data management. If you have any specific examples of using technology in a previous job, share those to show you're tech-savvy.
✨Be Flexible and Adaptable
The job involves working various shifts, including nights and days. Make sure to express your willingness to adapt to different schedules and your ability to remain calm in a fast-paced environment. This will show that you're a team player who can meet the demands of the role.
