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- Tasks: Join our team to provide exceptional customer service and support in a fast-paced environment.
- Company: Cornwall Housing, dedicated to creating safe homes in strong communities.
- Benefits: Competitive salary, flexible working, 28 days leave, and continuous learning opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Hybrid working model with a supportive management team and career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for people with customer service, IT and admin skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
As a Customer Service Advisor, you will join our friendly and professional call-handling team, who are the hub for customer contact within the organisation. It is an exciting and fast-paced role that requires a wide range of knowledge. The team works closely with each other and with other teams across all areas of the business. You’ll be the first point of contact for Cornwall Housing’s customers, dealing with a high volume of contact through multiple channels including telephone, email, letter, forms, social media, and in-person.
To be successful, you’ll need to have:
- Experience within a customer-focused role.
- A genuine passion for helping people, empathy, and strong communication skills, on the telephone and by email.
- Problem-solving skills to resolve queries and offer solutions to a wide variety of situations.
- Essential IT skills.
Working Hours: Two positions are available: 1x permanent role of 22.2 hours per week, and 1x full-time (37 hours per week) 9-month fixed-term contract. Please state your preference on your application.
Contract Type: 1x Permanent and 1x 9 Month FTC to cover an internal secondment.
Base: Hybrid working - working from office, home, site, and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1/2 day/s per week.
A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank holidays (rising to 31 days plus bank holidays after 5 years’ continuous service) with the option to buy more, family-friendly policies, and our flexible approach to work.
A senior management team who will listen and support you, and encourage your ideas and creative thinking.
Investment and support in your continuous learning and development.
Access to discounts on entertainment, shops, wellbeing, and travel through our online portal.
This role is subject to a Basic/Enhanced DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions, and upload a CV and covering letter/statement.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Customer Service Advisor in Bodmin employer: Corserv, Ltd.
Contact Detail:
Corserv, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bodmin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cornwall Housing. Understand their mission and values, and think about how your experience aligns with what they’re all about. This will help you stand out as someone who genuinely cares.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult situations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Bodmin
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping people and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Advisor. Highlight your relevant experience, especially in customer-focused roles, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the team. Use it to showcase your communication skills and problem-solving abilities, and explain how you can contribute to Cornwall Housing.
Apply Early!: We recommend applying as soon as possible since we review applications on a rolling basis. Head over to our website to create your candidate profile and get your application in before it’s too late!
How to prepare for a job interview at Corserv, Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your empathy and problem-solving skills.
✨Familiarise Yourself with Cornwall Housing
Do some research on Cornwall Housing and its mission. Understanding their values and the communities they serve will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Practice Multi-Channel Communication
Since the role involves various communication channels, practice how you would handle inquiries via phone, email, and social media. Prepare to demonstrate your IT skills and how you can effectively communicate across these platforms during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
