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- Tasks: Lead customer success operations and optimise the Planhat platform for enhanced customer journeys.
- Company: Global leader in Trademark Protection with a mission-driven culture.
- Benefits: Full-time role with competitive salary and collaborative work environment.
- Why this job: Make a real impact on customer success and drive operational excellence.
- Qualifications: Strong project management skills and experience with customer success platforms.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in Trademark Protection is seeking a Customer Success Operations Manager to drive operational excellence at their UK office. The role involves owning and administering the Planhat platform, enhancing customer journeys, and optimizing data processes. Candidates should have strong project management skills and a proven track record with customer success platforms. This full-time position offers an opportunity to impact directly within a collaborative and mission-driven environment.
Customer Success Ops Lead - Planhat Expert in London employer: Corsearch
Contact Detail:
Corsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Ops Lead - Planhat Expert in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer success platforms, especially Planhat. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've driven operational excellence in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Ops Lead - Planhat Expert in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer success platforms and project management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can enhance customer journeys. Let us know what excites you about working with the Planhat platform.
Showcase Your Data Skills: Since this role involves optimising data processes, make sure to mention any experience you have with data analysis or management. We love candidates who can demonstrate their ability to drive operational excellence through data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Corsearch
✨Know Your Planhat Inside Out
Make sure you’re well-versed in the Planhat platform. Familiarise yourself with its features and functionalities, as well as any recent updates. Being able to discuss how you've used it in previous roles or how you would leverage it to enhance customer journeys will show your expertise.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you successfully managed timelines, resources, and stakeholder expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how your project management skills have led to operational excellence.
✨Understand Customer Success Metrics
Brush up on key customer success metrics and how they relate to operational efficiency. Be ready to discuss how you’ve used data to drive decisions and improve customer experiences in your previous roles. This will demonstrate your analytical skills and commitment to optimising processes.
✨Emphasise Collaboration and Teamwork
Since this role is in a collaborative environment, be prepared to talk about how you work with cross-functional teams. Share specific examples of how you’ve fostered teamwork and communication to achieve common goals, which will highlight your fit for their mission-driven culture.
