At a Glance
- Tasks: Transform our Planhat system into a high-performance engine for actionable insights.
- Company: Join Corsearch, a global leader in Trademark and Brand Protection.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Work autonomously in a dynamic environment with a mission-driven purpose.
- Why this job: Make a real impact by safeguarding brands and consumers in a digital world.
- Qualifications: Experience with Planhat or similar platforms, strong Excel skills, and data literacy.
The predicted salary is between 60000 - 80000 £ per year.
At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Why Choose Corsearch?
- Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
- Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
- Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
- Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
We are looking for a hands-on, technically-minded Customer Success Systems Architect to take full ownership of our Planhat environment. Our current setup needs a total "under-the-hood" overhaul to fix data integrity issues and scale online for 900+ users. This is not a generalist success role; we need a system "builder" who understands back-end architecture, data flows, and complex integrations. You will be responsible for transforming our CS platform from a "data dump" into a high-performance engine that drives actionable insights and operational excellence across the entire post-sales journey.
Responsibilities And Duties
- Planhat Architecture & Advanced Administration
- System Ownership: Serve as the primary "Product Owner" for Planhat. You aren't just an end-user; you are the architect responsible for stability, accuracy, and scalability.
- Backend Configuration: Build and maintain backend settings, including API integrations, data feeds, custom fields, user roles, and complex automation rules.
- Workflow Design: Build and optimize playbooks and "Rules of Engagement" that reduce manual work and eliminate the team's dependency on offline spreadsheets.
- Actionable Reporting: Help implement a new health score logic and build dashboards that turn raw data into specific actions for the CS team.
- Data Integrity & SFDC Alignment
- System Cleanup: Lead the initiative to fix our current "rubbish data" by auditing existing structures and implementing strict data standards.
- Cross-Functional Sync: Work closely with RevOps and Finance to ensure Planhat and Salesforce (SFDC) sync seamlessly in real-time.
- Proactive Health Monitoring: Establish automated processes to monitor data health and resolve gaps before they impact reporting.
- Project Leadership & Autonomy
- End-to-End Delivery: Drive projects from definition to execution. You must be able to define the outcome, build the backend logic, automate the process, and train the end-users.
- Independent Execution: Work with minimal supervision. We need a "self-starter" who provides solutions and updates, not one who waits for a checklist of tasks.
- Documentation: Create and maintain the "source of truth" documentation for all system processes and playbooks.
Essential Technical Skills
- Platform Expertise: Proven experience as a Power User or Admin in Planhat (strongly preferred) or Gainsight/ChurnZero. You must understand backend configuration, not just front-end navigation.
- Excel Mastery: You are a "power user" of Excel. You must be highly proficient in VLOOKUPs, Pivot Tables, and complex formulas (expect a live assessment).
- CRM Knowledge: Solid experience with Salesforce (SFDC) and how it integrates with CS platforms.
- Data Literacy: A deep understanding of data attribution, relational databases, and (ideally) basic SQL.
Essential Professional Skills
- Extreme Autonomy: You have a proven track record of driving complex projects to completion without hand-holding.
- Critical Thinking: You don't just "do" tasks; you analyse why a process exists and how to make it 10x more efficient.
- SaaS Background: Experience in a post-sale SaaS environment is crucial to ensure the processes you build are "real-world" ready.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
Customer Success Systems Architect: Planhat Expert & Data-Driven Ops employer: Corsearch
At Corsearch, we pride ourselves on being an exceptional employer, offering a collaborative culture where diverse perspectives thrive and innovation is at the forefront of our mission-driven purpose. As a Customer Success Systems Architect, you will have the opportunity to work with cutting-edge technology in a global environment, driving impactful change while enjoying professional growth and autonomy. Our commitment to inclusivity ensures that every employee feels valued and supported, making Corsearch a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Systems Architect: Planhat Expert & Data-Driven Ops
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in with their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Systems Architect: Planhat Expert & Data-Driven Ops
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with Planhat or similar platforms in your application. We want to see how you've tackled backend configurations and data integrity issues in the past!
Be a Problem Solver:In your written application, share examples of how you've driven projects independently. We love candidates who can think critically and find solutions without waiting for instructions.
Keep It Relevant:Tailor your application to reflect the specific responsibilities mentioned in the job description. Show us how your skills align with transforming our CS platform into a high-performance engine.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Corsearch
✨Know Your Stuff
Make sure you have a solid understanding of Planhat and its backend architecture. Brush up on your knowledge of API integrations, data flows, and how to optimise workflows. Being able to discuss specific examples of how you've tackled similar challenges in the past will really impress the interviewers.
✨Showcase Your Data Skills
Since this role is all about data integrity and actionable insights, be prepared to demonstrate your Excel mastery and any experience with SQL. You might even get a live assessment, so practice those VLOOKUPs and Pivot Tables beforehand to show you're the real deal.
✨Be a Problem Solver
Corsearch is looking for someone who can drive projects independently. Think of examples where you've taken initiative to solve complex problems without waiting for direction. Highlight your critical thinking skills and how you've made processes more efficient in previous roles.
✨Cultural Fit Matters
Corsearch values collaboration and diversity, so be ready to discuss how you thrive in inclusive environments. Share experiences that showcase your ability to work well with diverse teams and how you contribute to a positive workplace culture.
