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- Tasks: Drive operational excellence and manage the Planhat platform for customer success.
- Company: Leading trade protection company in Greater London with a focus on diversity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for impactful contributions.
- Why this job: Make significant impacts while working in a diverse and inclusive team.
- Qualifications: Strong customer success experience and data management skills required.
- Other info: Opportunity to implement automation and create actionable insights.
The predicted salary is between 36000 - 60000 £ per year.
A leading trade protection company in Greater London is seeking a Customer Success Operations Manager to drive operational excellence and manage the Planhat platform. The successful candidate will have strong customer success experience, data management skills, and the ability to work cross-functionally.
Responsibilities include:
- Managing data integrity
- Implementing automation
- Creating actionable insights for the team
This role offers the opportunity to make significant impacts in a dynamic environment with a commitment to diversity and inclusion.
Customer Success Ops Lead — Planhat & Data Mastery employer: Corsearch
Contact Detail:
Corsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Ops Lead — Planhat & Data Mastery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions, especially those related to customer success and data management. We should be ready to share specific examples of how we've driven operational excellence in past roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Success Ops Lead — Planhat & Data Mastery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer success experience and data management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving operational excellence and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Cross-Functional Skills: Since this role involves working across different teams, make sure to highlight any experience you have in cross-functional collaboration. We’re looking for someone who can connect the dots and drive results together with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Corsearch
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success experience. Be ready to share specific examples of how you've driven operational excellence in previous roles. Think about the challenges you've faced and how you overcame them, especially in a dynamic environment.
✨Data Management is Key
Since this role involves managing data integrity, be prepared to discuss your data management skills. Familiarise yourself with the Planhat platform if you can, and think about how you've implemented automation or created actionable insights from data in the past.
✨Cross-Functional Collaboration
This position requires working cross-functionally, so highlight your teamwork skills. Prepare examples of how you've successfully collaborated with different departments to achieve common goals. Show that you can communicate effectively and build relationships across teams.
✨Embrace Diversity and Inclusion
The company values diversity and inclusion, so be ready to discuss how you contribute to a positive and inclusive work environment. Share any experiences where you've supported diverse teams or initiatives, showing that you align with their commitment to these values.
