Customer Success Associate - German Speaker

Customer Success Associate – German Speaker

Join to apply for the Customer Success Associate – German Speaker role at Corsearch

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions are powered by AI‑driven data and deep analytics, enabling brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions: We combine cutting‑edge technology with expert judgment to deliver market‑leading services in trademark clearance, brand protection, and anti‑counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune’s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you’ll be joining an inclusive environment where diverse perspectives thrive.
• Mission‑Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅ The Role

As a Customer Success Associate, you will own the client relationship related to value delivery, with primary responsibility for client satisfaction and retention.

You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager) and for ensuring that this strategy is delivered by your team. You will be the primary point of escalation for your customers and will monitor their health on a regular basis.

✅ Responsibilities and Duties

• Primary ownership and accountability for the customer.
• Create, drive, and continuously improve the strategy for customer.
• Agree on KPI’s or other success measures with the customer.
• Actively monitor and report on progress for all customer programs.
• Provide regular performance feedback for all Client Manager / Coordinators working in your team.
• Deal with customer communications and escalations in a timely manner to ensure quick resolution.
• Undertake and lead quarter‑ly customer business reviews to solicit feedback and suggest program improvements.
• Monitor health and own accountability for all customer.
• Assist the Operations Manager in your region with recruitment for new members assigned to your customers as required.
• Bring customers with common issues together to share best practice and common enforcement issues/targets for action.
• Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.
• Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed.
• Regularly communicate with team members working across your customers. This includes holding regular meetings and providing updates and progress reports.
• Participate in thought‑leadership initiatives and attend/speak at industry events when presented the opportunity.
• Previous experience in Brand Protection or related role preferred (preferably experience as Client Manager / Coordinator or equivalent).
• Fluent in German and English.
• Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations.
• Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations.
• Must be able to identify problems, analyze data, and develop solutions to address them.
• Ability to make difficult decisions, prioritize tasks, and manage resources effectively.
• Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting.
• Strong interpersonal skills – build positive relationships with colleagues and stakeholders.
• Effective communication – communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders.
• Build and maintain strong relationships with clients and internal teams.
• Take a strategic and analytical approach, while understanding trends.
• Excellent organizational and time‑management skills, prioritizing multiple tasks and projects to meet deadlines.
• Motivated and results‑driven with a high degree of responsibility.
• Strong risk assessment and risk mitigation skills.

Equal Opportunity Statement

Corsearch is an equal‑opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability or any other protected characteristic.

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