Online Brand Protection Analyst - Mandarin Speaker Operations - Brand and Content Protection · [...] in London

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI‐driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

The Role

In this role, you will report to the Brand Protection Client Manager. You will work closely with the Client Manager and collaborate with your colleagues to provide one of our largest and most advanced customers with strategic support in protecting its world‐famous brands online. Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products. Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

Responsibilities and Duties

• Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients' intellectual property rights and in relation to wider impersonation matters.
• Carry out online enforcement for the protection of clients' intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third parties.
• Conduct status checking for enforced online content and collaborate with Client Coordinators for the escalation of takedown requests.
• Supervised by Client Managers, with Client Coordinator's support, handle pushbacks from platforms, Internet intermediaries, and other third parties.
• Escalate pushbacks from reported infringers to Client Managers.
• Supervised by Client Managers, collaborate with Client Coordinators for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requests.
• Maintain accurate enforcement records and data.
• Collect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasures.
• Provide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requested.
• Whenever necessary, support Client Coordinators with client enquiries (e.g. enforcement), conducting research and composing client reports.
• Attend and participate in client meetings.
• Contribute to the enrichment of the collective knowledge pool of the team and keep knowledge current by participating in educational opportunities, reading professional publications and online resources, and providing team members with training and insights.
• Contribute to the development of work procedures for improving the efficiency of the infringement monitoring/enforcement processes and the efficacy of operational workflows.
• Contribute to the design and development of Corsearch systems and products by suggesting ideas for automation, enhanced visualisation, and data presentation.

Essential

• Strong interest in online brand protection and/or intellectual property.
• Fluent Mandarin language skills.
• Strong verbal and written English.
• Excellent interpersonal, communication, and customer service skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members in locations around the world.
• Excellent problem‐solving and analytical skills, with the ability to take a strategic approach to tackling challenges.
• Strong data analytical skills, with a keen eye for detail and the ability to process large volumes of statistical and qualitative data.
• Strong organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines.
• Detail‐oriented, driven to deliver high‐quality client services.
• Hardworking and self‐motivated individual, with a proactive and can‐do attitude, who is comfortable to have a high degree of ownership in their work from day one and is always willing to learn.
• Energetic and flexible, with the ability to work in a fast‐growing, agile, adaptable environment.
• Bring a positive and optimistic attitude to your day‐to‐day work with colleagues.
• Tech savvy, with strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet tools (such as browser extension tools and OSINTs).
• Client‐facing experience is desirable, including prior experience handling customer enquiries and delivering client presentations.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.