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- Tasks: Support customers, educate them on products, and manage relationships to enhance satisfaction.
- Company: Corsearch is a global leader in Trademark and Brand Protection, ensuring consumer trust.
- Benefits: Enjoy a collaborative culture, remote work options, and the chance to make a global impact.
- Why this job: Join a mission-driven team that values diversity and fosters strong customer relationships.
- Qualifications: Fluent in German and English, with expertise in trademark solutions and customer success methodologies.
- Other info: Corsearch promotes an inclusive workplace and welcomes diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Why Choose Corsearch?
- Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
- Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune\’s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
- Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you\’ll be joining an inclusive environment where diverse perspectives thrive.
- Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
The mission of this role is to support Corsearch’s existing customers and work with Sales and Product to increase client usage via strong education, onboarding, and monitoring efforts.
The overall “Customer Success” strategy is to nurture customer relationships and to grow our solutions through a combination of strong customer understanding and articulating those needs to Account Management and Product Management to increase customer satisfaction, educating customers on our value proposition to justify investment in our solutions.
You will be the person providing the expertise knowledge to the client, with the ability to research and answer all the questions customers might have about the solutions and more.
Ultimately, this role needs to promote and deliver a strong relationship-based approach to customer interaction, account management, and product/market planning and execution.
Responsibilities and Duties
- Build a trusted relationship with more established customers (especially of Enterprise / Tier 1 level) and proactively manage the accounts – proactively investigate / anticipate customer needs / pain points on an ongoing basis
- Provide customer online education – by phone or through screen sharing interface and follow-up on education sessions
- Support and educate new colleagues
- Leverage usage insights or develop them to support data-driven decisions
- Identify qualitative risks and opportunities at account level and take action whilst liaising with the Account Managers.
- Identify common needs and trends to inform product on new development / workflow opportunities and see them through.
- Support customers in developing product-supported future solutions and strategies – sector-specific expertise beneficial
- Provide support in the cross-sell optimization process
Essential
- German and English speaker (proficient or native)
- Strong subjective expertise in all Trademark Solutions product offerings and specific product expertise in the subject area is needed.
- Experience with internet technologies and software as a service
- Understanding of customer success methodology, including NPS
- Strong writing, Excel, PowerPoint, and communication skills and grammatical proficiency, including the ability to chair meetings or host webinars
- Basic use of AI tools such as Gemini
- Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management)
- Ability to demonstrate objectivity, sound reasoning, and delivery of solutions in sometimes high-pressure situations
- Bachelor’s degree or equivalent qualification in a relevant subject or relevant work experience for the role.
- Proactive Problem Solving
- Solution Driven
- Strong Relationship building
- Willing to embrace change and deliver the change with confidence
- Strong team player.
- Sense of urgency
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
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Customer Success Specialist, German Speaker Trademark · United Kingdom (London) · employer: Corsearch C T Corporation
Contact Detail:
Corsearch C T Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist, German Speaker Trademark · United Kingdom (London) ·
✨Tip Number 1
Familiarise yourself with Corsearch's trademark solutions and the specific needs of their clients. Understanding the intricacies of their services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your ability to build relationships by preparing examples of how you've successfully managed customer accounts in the past. Highlighting your proactive approach to understanding customer needs will resonate well with the hiring team.
✨Tip Number 3
Brush up on your knowledge of AI tools and data-driven decision-making, as these are crucial for the role. Being able to discuss how you can leverage insights to enhance customer success will set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your communication skills by thinking of ways to effectively educate customers about the products. Consider how you would conduct a mock training session or webinar to showcase your expertise and teaching abilities.
We think you need these skills to ace Customer Success Specialist, German Speaker Trademark · United Kingdom (London) ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in the trademark or brand protection sectors. Emphasise your proficiency in both German and English, as well as any experience with SaaS and internet technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how it aligns with Corsearch's mission. Mention specific examples of how you've built relationships with clients and provided education or support in previous roles.
Showcase Your Skills: Highlight your strong writing, communication, and analytical skills in your application. Provide examples of how you've used these skills to solve problems or improve customer satisfaction in past positions.
Research Corsearch: Familiarise yourself with Corsearch’s services and their impact on customers. Understanding their innovative solutions and collaborative culture will help you articulate why you're a good fit for the role and how you can contribute to their mission.
How to prepare for a job interview at Corsearch C T Corporation
✨Showcase Your Language Skills
As a Customer Success Specialist, being proficient in both German and English is crucial. Be prepared to demonstrate your language skills during the interview, perhaps by discussing your previous experiences or handling hypothetical customer scenarios in both languages.
✨Understand the Company’s Mission
Corsearch is dedicated to protecting consumers and their trust in brands. Familiarise yourself with their mission and values, and be ready to discuss how your personal values align with theirs. This shows that you are not just looking for a job, but are genuinely interested in contributing to their purpose.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer relationship management skills. Prepare examples from your past experiences where you successfully managed customer accounts or resolved issues, highlighting your proactive approach and solution-driven mindset.
✨Demonstrate Your Technical Knowledge
Since the role involves understanding trademark solutions and using AI tools, brush up on your knowledge of these areas. Be ready to discuss any relevant experience you have with internet technologies, software as a service, and how you can leverage data insights to enhance customer satisfaction.
