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- Tasks: Lead customer strategy and ensure effective brand protection against online infringements.
- Company: Corsearch is a global leader in Trademark and Brand Protection, safeguarding valuable assets for businesses.
- Benefits: Enjoy a collaborative culture, remote work options, and the chance to make a global impact.
- Why this job: Join a mission-driven team that values creativity and protects consumers from illegal products.
- Qualifications: Previous experience in Brand Protection or related roles preferred; strong communication and customer service skills required.
- Other info: Corsearch promotes diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Why Choose Corsearch?
- Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
- Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune\’s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
- Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you\’ll be joining an inclusive environment where diverse perspectives thrive.
- Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
As Brand Protection Partner, you are responsible for customer strategy and for ensuring that this strategy is delivered (by your team and in close collaboration with Corsearch’s Global Delivery and Enforcement teams).
You will be the primary point of escalation for your customer, while working alongside (and reporting to) a Senior Brand Protection Partner and/or Director.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
Responsibilities and Duties
- Primary ownership and accountability for the customer.
- Create, drive, and continuously improve the strategy for customer.
- Agree on KPI’s or other success measures with the customer.
- Actively monitor and report on progress for all customer programs.
- Provide regular performance feedback for all Client Manager/ Coordinators working in your team
- Deal with customer communications and escalations in a timely manner to ensure quick resolution.
- Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements.
- Monitor health and own accountability for all customer.
- Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required.
- Bring customers with common issues together to share best practice and common enforcement issues/ targets for action.
- Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection.
- Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed.
- Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports.
- Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced.
- Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity.
Essential
- Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
- Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations.
- Strong customer service skills.
- Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations.
- Must be able to identify problems, analyze data, and develop solutions to address them.
- You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively.
- Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
- Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders.
- Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders.
- Ability to build and maintain strong relationships with clients and internal teams
- Ability to take a strategic and analytical approach, while being capable to understand trends.
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
- Motivated and results-driven individual who takes a high degree of responsibility in their work.
- Strong risk assessment and risk mitigation skills
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.
We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic.
Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.
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Customer Success Manager/Partner - Online Brand Protection Customer Partnerships · United Kingd[...] employer: Corsearch C T Corporation
Contact Detail:
Corsearch C T Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager/Partner - Online Brand Protection Customer Partnerships · United Kingd[...]
✨Tip Number 1
Familiarise yourself with the latest trends in brand protection and online infringement. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the brand protection industry. Attend relevant events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in resolving issues and improving client satisfaction will set you apart from other candidates.
✨Tip Number 4
Showcase your knowledge of tools like Salesforce and Asana, as well as any relevant software used in brand protection. Being able to speak confidently about these platforms will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Customer Success Manager/Partner - Online Brand Protection Customer Partnerships · United Kingd[...]
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in brand protection or customer success. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for brand protection and your understanding of the industry. Mention specific experiences that align with the responsibilities outlined in the job description, and express how you can contribute to Corsearch's mission.
Highlight Relevant Skills: In your application, emphasise skills such as customer service, communication, and problem-solving. Provide examples of how you've successfully managed client relationships or resolved issues in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of current trends in brand protection and online infringement. Mention any relevant tools or platforms you are familiar with, such as Salesforce or Freshdesk, to show that you are prepared for the role.
How to prepare for a job interview at Corsearch C T Corporation
✨Understand the Brand Protection Landscape
Before your interview, make sure you have a solid grasp of the brand protection industry. Familiarise yourself with current trends, common challenges, and key players in the market. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
As a Customer Success Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or improved customer satisfaction. Highlight your communication skills and how they contributed to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Analytical Skills
The role requires a strategic and analytical approach to brand protection. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles. Show that you can analyse trends and develop actionable insights that align with customer needs.
