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- Tasks: Be the go-to person for our B2B customers, solving queries and ensuring top-notch service.
- Company: Join a dynamic team at Corsair, known for its customer-centric values.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer experiences and streamlining operations.
- Qualifications: Enthusiastic, organised, and skilled in Microsoft Office, especially Excel.
- Other info: Fast-paced role with a focus on teamwork and effective communication.
The predicted salary is between 30000 - 42000 £ per year.
Act as the first point of contact for our B2B customers with any operational queries or problems and ensure that customers receive quality pre and post sales service. Ensure sales managers and customers are kept abreast of all issues. Process multiple orders with a keen eye for detail using the EDI ordering system. Ensure orders, shipments, and deliveries are executed based on delivery expectations, following the company guidelines and meeting customer requirements. Maintain accurate and up-to-date customer records in the CRM database. Provide weekly reports to management and the sales team. Establish and maintain effective working relationships with all departments. Possess customer-centric skills and the ability to communicate effectively with people at all levels of the organization. Maintain professional internal and external relationships that meet Corsair’s core values.
Essential Skills and Experience:
- Must be enthusiastic and dependable
- Good knowledge of Microsoft Office and strong knowledge of Excel (creating charts, pivot tables, vlookup, formulas) is a positive
- Well organized with the ability to multitask and close inquiries fast and efficiently across multiple accounts
- Project Management
- Data Management
- Be proactive in looking at improvement processes
- Ability to prioritize and demonstrate attention to detail and accurate order processing
- Exceptional written and verbal communication
- Ability to work under pressure and to deadlines
Customer Support/ Sales Operations in Wokingham employer: Corsair Gaming, Inc.
Contact Detail:
Corsair Gaming, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support/ Sales Operations in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support and sales operations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've used Excel or managed projects effectively in past roles. This will help you stand out and demonstrate that you're the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support/ Sales Operations in Wokingham
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about the role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer support experience and any relevant skills, especially with Microsoft Office and Excel. We love seeing how your background fits with what we need!
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity and attention to detail, so make sure your points are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Corsair Gaming, Inc.
✨Know Your Customer Support Basics
Brush up on the fundamentals of customer support and sales operations. Be ready to discuss how you would handle common operational queries and problems, as well as your approach to ensuring quality service both pre and post-sales.
✨Show Off Your Excel Skills
Since strong knowledge of Excel is a plus, prepare to demonstrate your skills. Bring examples of how you've used Excel in previous roles, especially with charts, pivot tables, and formulas. You might even want to practice explaining these concepts clearly.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. Share specific examples from your past experiences where you successfully handled multiple accounts or projects under pressure, showcasing your attention to detail.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, and be prepared to answer questions about how you maintain professional relationships across different levels of an organisation.
