Technical Services Administrator - Scheduling (Hampshire County Council)
Technical Services Administrator – Scheduling
FULL TIME – 40 HOURS
Salary: Competitive (Subject to knowledge and experience)
Location: Whiteley (HCC)
This role involves organising and priortising work schedules for engineers/sub-contractors and monitoring the progression of those works. The scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations. The scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.
Key Responsibilities include (but not limited to)
- Scheduling Reactive Maintenance tasks and Quoted works to be completed
- Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
- Answering inbound calls and updating jobs on CAFM system
- Raising purchase orders for materials and subcontractors
- WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA’s
- Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
- Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
- Liaising with external contractors to attend site and get updates on work in progress
- Scheduling engineer resources in an efficient geographical method
- Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
- Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
- Any other tasks, within capabilities, as instructed by line manager
Knowledge, Experience and Skills
Essential
- Excellent attention to detail
- Ability to prioritise and work under pressure
- Excellent problem solving and decision-making skills
- IT Literate with strong Microsoft Word, Excel skills and knowledge
- Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
- Confident and professional telephone manner
- Excellent written and verbal communication skills
- Excellent listening and questioning skills
Desirable
- Experience within a Hard FM or Facilities Management environment
- Previous experience in a supervisory scheduling role
- Experience using BI/reporting tools
- Annual Salary Review
- 31 days holiday inclusive of bank holidays
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Refer a friend reward scheme – worth £750 per referral
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