Technical Services Support Manager

As the Technical Services Support Manager, you'll be responsible for the day-to-day leadership of our Technical Services Support function.

Working closely with Technical Services Managers, Client Relationship Managers, Commercial teams and senior leadership, you'll ensure our scheduling, planning, compliance and administration functions operate efficiently while continually identifying opportunities to improve service delivery.

This is a varied management role combining operational leadership, performance analysis, resource planning, compliance management and continuous improvement.

• Leading and developing our Scheduling Supervisors, Schedulers and PPM Administration teams.
• Managing workloads, resources and team performance across operational support functions.
• Driving engineer utilisation and scheduling efficiency.
• Monitoring PPM compliance, operational backlogs and recovery plans.
• Producing and analysing KPI, SLA and operational performance reports.
• Supporting Technical Services Managers with labour planning and resource forecasting.
• Ensuring statutory maintenance compliance and CAFM data accuracy.
• Overseeing subcontractor administration, onboarding and performance monitoring.
• Supporting new contract mobilisations, asset reconciliations and PPM variations.
• Reviewing operational risks and implementing service improvement initiatives.
• Attending client meetings and supporting contract performance reviews.
• Working with senior management to improve reporting, automation and business processes.
• Supporting commercial performance through WIP reviews, cost control and operational efficiencies.
• Proven experience managing and developing teams.
• Experience within Facilities Management, Maintenance or Building Services.
• Strong understanding of planned and reactive maintenance operations.
• Experience using CAFM systems and operational management software.
• Excellent analytical skills with the ability to interpret operational data and identify trends.
• Experience producing KPI reports and performance dashboards.
• Strong organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Commercial awareness with an understanding of operational performance and cost control.
• A proactive approach to continuous improvement and problem solving.
• Competitive Salary.
• Annual Salary Review.
• Overtime Opportunities.
• 31 days holiday inclusive of bank holidays.
• Hybrid working - typically 2-3 days in the office, with flexibility depending on work requirements.
• Extensive Learning & Development opportunities, including opportunities for progression.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan - benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Enrolment into our pension scheme.
• Refer a friend reward scheme - worth £750 per referral.

Corrigenda are proud to be an equal opportunities employer.

We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.

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