Credit Control & Finance Assistant

To support the financial performance and cash flow of Corrigenda Ltd by proactively managing customer accounts, sales ledger processes, invoicing activities and debt collection, ensuring the accuracy of financial records and the timely recovery of cash and maintaining a positive relationship with customers. Role Scope This is a hands-on operational role responsible for managing credit control activities and supporting the sales ledger function. The role focuses on debt collection, customer account management, invoicing, credit note processing and billing support, helping to maintain accurate financial records, maximise cash collection and ensure the efficient operation of finance processes., Credit Control & Debt Collection

• Proactively monitor and chase outstanding customer invoices via telephone and email.
• Manage an allocated portfolio of customer accounts, ensuring payments are received in accordance with agreed terms.
• Regularly review aged debt reports, identifying overdue balances and prioritising collection activity.
• Maintain accurate records of customer communications, payment commitments and follow-up actions.
• Escalate persistent overdue balances, disputed invoices and potential bad debts to the Financial Controller.
• Agree and monitor payment arrangements where authorised.

Customer Accounts & Invoice Queries

• Investigate outstanding invoices and payment discrepancies, working closely with the relevant internal teams to resolve issues.
• Liaise with Commercial and Operational teams to obtain supporting documentation required for payment, including purchase orders, applications, certificates and other relevant records.
• Ensure invoice queries are followed through to resolution rather than remaining outstanding.
• Issue customer statements and respond promptly to account enquiries.
• Maintain professional working relationships with customers, ensuring a consistent and effective approach to debt recovery.

Reporting & Financial Administration

• Prepare and maintain accurate aged debt reports, highlighting overdue balances, payment commitments and outstanding queries.
• Provide regular updates to the Financial Controller on collection activity and potential payment risks.
• Support cash flow forecasting by providing accurate information on anticipated customer receipts.
• Support month-end processes, including reviewing outstanding customer balances.
• Maintain accurate and up-to-date customer account information within the company's financial systems.

Internal Collaboration & Process Compliance

• Identify recurring causes of delayed payments and highlight opportunities to improve internal processes.
• Undertake other reasonable finance-related duties appropriate to the role.
• Provide cover for the Sales Ledger Administrator during periods of holiday and sickness absence, ensuring the smooth running of sales ledger activities.
• Build and submit customer billing applications when required, ensuring supporting documentation is complete and submitted within agreed timescales.
• Raise credit notes against invoices, ensuring appropriate approval and accurate record keeping.
• Chase material and subcontractor costs from suppliers to support timely and accurate customer billing.
• Process ad hoc sales ledger invoices and as required.
• Complete cost adjustments accurately and in a timely manner, Performance will be monitored against agreed objectives, including:
• Reduction in overdue debt and aged customer balances.
• Collection of payments within agreed customer payment terms.
• Timely follow-up of overdue invoices and payment commitments.
• Effective resolution and escalation of invoice disputes.
• Accuracy of aged debt reporting and customer account records.

Essential

• Previous experience in a Credit Controller, Accounts Receivable or similar finance role.
• Experience chasing overdue payments and managing customer accounts.
• Confident and professional telephone manner, with the ability to handle challenging payment conversations.
• Strong organisational skills and the ability to prioritise competing workloads.
• Good attention to detail and accuracy in maintaining financial records.
• Competent in Microsoft Excel, Outlook and finance/accounting systems.
• Ability to work independently and proactively follow up outstanding actions.

Desirable

• Experience managing accounts for public sector clients or large commercial organisations.
• Understanding of purchase orders, payment applications and invoice approval processes.
• Experience working with high-volume customer accounts or complex invoice queries.
• AAT qualification or credit control training, although not essential.

Personal Attributes

• Proactive, persistent and results focused.
• Confident in challenging overdue payments while maintaining professional relationships.
• A collaborative team player who can work effectively across departments.
• Comfortable taking ownership of outstanding issues and seeing them through to resolution.

#J-18808-Ljbffr