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- Tasks: Manage client relationships and ensure service delivery meets expectations.
- Company: Join Corrigenda, a trusted leader in facilities management across the South of England.
- Benefits: Competitive salary, 23 days holiday, company vehicle, and extensive learning opportunities.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real impact by enhancing client satisfaction and driving service excellence.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
FULL TIME – 40 HOURS
Salary: Competitive (Subject to knowledge and experience)
Location: Hampshire, Surrey & Surrounding Regions
Reporting to: Account Manager
About Corrigenda Ltd
Corrigenda is a trusted provider of facilities management and building maintenance services across the South of England. With a strong reputation for reliability, quality, and personal service, we’ve proudly supported public and private sector clients for over two decades.
Job Summary
As a Relationship Manager, you will play a pivotal role in managing and enhancing client relationships within your portfolio. Your role will involve direct client interaction, effective communication with stakeholders, and ensuring that all contractual obligations are met efficiently.
Key Responsibilities (but not limited to)
- Site Oversight: Attend sites for larger or more complex works, liaising with subcontractors, Technical Service Managers (TSM), Technical Service Specialists (TSS), and project teams. Escalate issues as needed.
- Job Progression: Monitor and ensure that all jobs are progressing in a timely manner by regularly reviewing Open Orders reports.
- Contract Administration: Collaborate with contract administrators to review and resolve jobs on hold. Work with subcontractors, TSMs, and clients to advance these jobs.
- Service Level Agreements (SLAs): Work with contract administrators on SLAs, including attendance times. Liaise with clients to discuss and amend SLAs as required.
- Client Complaints: Assist in investigating client complaints and implementing improvements based on lessons learned.
- Work Generation: Identify and create opportunities for additional work, enhancing service offerings.
- Internal Coordination: Coordinate with internal departments to resolve client issues efficiently.
- Client Meetings: Attend client meetings as scheduled, ensuring that not all account managers, relationship managers, and client managers attend the same meetings together.
- Client Communication: Maintain proactive and regular communication with clients to keep them informed and engaged.
- Out of Hours Callouts: Act as the first escalation point for client out of hours callouts.
- Client Portal Support: Assist clients with client portal training and queries and collaborate with the IT team on portal developments.
Knowledge, Experience and Skills
Essential:
- Proven experience in facilities management, focusing on hard service delivery and customer satisfaction.
- Strong commercial and financial understanding of Planned and Reactive Service Contracts.
- Excellent people management skills and leadership capabilities.
- Proficiency in quality assurance systems.
- Demonstrated ability to deliver high levels of customer satisfaction.
- IT skills, including proficiency in Microsoft Office packages.
- Full driving licence.
- Ability to pass DBS background checks.
Desirable:
- Experience in a similar role.
- Technical Experience Desired.
- Knowledge of cost reimbursement and open book contracts.
- Understanding of Systems Thinking and the Vanguard methodology.
- Experience with CAFM packages, especially Planon.
Skills and Attributes:
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach.
- Ability to manage multiple priorities and meet deadlines.
- High attention to detail and commitment to maintaining standards.
Package
- Competitive Salary
- Annual Salary Review
- 23 days holiday plus bank holidays
- Company Vehicle + Fuel Card
- Extensive Learning & Development opportunities, including opportunities for progression.
- Employee Assistance Programme – offering guidance and advice on personal, health, legal and financial queries.
- Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Enrolment into our pension scheme
- Refer a friend reward scheme – worth £750 per referral
Corrigenda are proud to be an equal opportunities employer. We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
Relationship Manager in England employer: Corrigenda Group Limited
Contact Detail:
Corrigenda Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in England
✨Tip Number 1
Get to know the company inside out! Research Corrigenda Ltd, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Relationship Manager role. Plus, it could give you an edge in your application!
✨Tip Number 3
Prepare for interviews by practising common questions related to client management and facilities services. Think about specific examples from your past experience that demonstrate your skills in communication and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Relationship Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in facilities management and how it aligns with the responsibilities listed in the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully managed client relationships in the past.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or improved processes. This will show us that you're proactive and ready to handle the demands of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Corrigenda Group Limited
✨Know Your Stuff
Before the interview, make sure you understand Corrigenda's services and values. Familiarise yourself with their approach to facilities management and how they maintain client relationships. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Relationship Manager, effective communication is key. Prepare examples of how you've successfully managed client interactions in the past. Be ready to discuss how you handle complaints and ensure client satisfaction, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in previous roles. Highlight your proactive approach and ability to manage multiple priorities, as these are essential skills for managing client relationships effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Relationship Manager role. This shows that you're not only interested in the position but also keen on understanding how you can contribute to the team's success.