At a Glance
- Tasks: Lead a team and manage a major customer account in freight forwarding.
- Company: Join a leading global freight forwarding and logistics organisation.
- Benefits: Competitive salary, branch bonus, and Monday to Friday work schedule.
- Other info: Great opportunity for career progression in a hands-on role.
- Why this job: Take ownership of operations and make a real impact in a dynamic environment.
- Qualifications: Experience in air freight operations and strong leadership skills required.
The predicted salary is between 50000 - 70000 £ per year.
- Account Operations Manager
- Monday – Friday | Heathrow
The Opportunity
We are recruiting for an experienced
Account Operations Manager to take responsibility for a major account within a leading global freight forwarding and logistics organisation.
This is a hands-on leadership role , managing a team of
6 operational staff while taking ownership of operational performance, customer service and the ongoing success of the account.
- The operation is approximately
- 80% imports and 20% exports , with the freight mix being around
90% air freight and 10% ocean freight .
Key Responsibilities
- Lead, manage and develop a team of
6 operational staff .
- Take ownership of the day-to-day performance of a major customer account.
- Oversee predominantly air freight import operations , alongside export movements.
- Remain hands-on operationally, supporting the team with complex shipments and escalations.
- Act as a senior point of contact for the customer, maintaining a strong working relationship.
- Handle challenging situations confidently and professionally.
- Monitor operational performance and ensure agreed service levels are consistently achieved.
- Liaise with airlines, shipping lines, overseas offices, agents and internal departments.
- Identify operational issues and implement effective solutions.
- Drive high standards of customer service across the team.
- Support process improvements and improve operational efficiency.
About You
We're looking for an experienced freight forwarding professional with a combination of strong operational knowledge, hands-on leadership ability and excellent customer service skills .
Ideally, you will have
- Strong air freight operations experience .
- Experience across both imports and exports , with particularly strong import knowledge.
- Previous experience leading or managing an operational freight forwarding team.
- A hands-on management style and the ability to lead from the front.
- Experience managing major or demanding customer accounts.
- Excellent customer service and stakeholder management skills.
- Strong problem-solving and decision-making ability.
- The confidence to manage escalations and challenging conversations.
- Excellent communication and organisational skills.
- Ocean freight knowledge would be advantageous but is not essential.
What's on Offer?
£50,000 – £70,000 basic salary , depending on experience.
Branch bonus on top of the basic salary.
- Monday – Friday working pattern.
- Leadership responsibility for a team of
6 .
- Ownership of a significant global customer account.
- Predominantly air freight-focused operation.
- Opportunity to join a major international freight forwarding organisation.
- A senior, hands-on operational position with genuine responsibility and progression potential.
If you're an experienced Air Freight Operations Manager or senior freight professional ready to take ownership of a major account and lead a successful operational team, we'd like to hear from you.
Account Operations Manager - Heathrow - Freight Forwarding in Hounslow employer: Corrigan Bentley Careers
Join a dynamic and growing freight operation in Birmingham, where your expertise as a European Road Freight Operator will be valued and rewarded. With a competitive salary, annual performance bonus, and a supportive work culture that prioritises employee growth through learning and development opportunities, this role offers a meaningful career path in the logistics sector. Enjoy additional benefits such as a healthcare scheme, enhanced family leave, and a bike-to-work initiative, all while working in a collaborative environment focused on delivering exceptional service to customers and partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Account Operations Manager - Heathrow - Freight Forwarding in Hounslow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Corrigan Bentley Careers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Corrigan Bentley Careers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Corrigan Bentley Careers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Operations Manager - Heathrow - Freight Forwarding in Hounslow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Corrigan Bentley Careers:This is your chance to really connect with the team at Corrigan Bentley Careers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Corrigan Bentley Careers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Corrigan Bentley Careers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Corrigan Bentley Careers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Corrigan Bentley Careers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
