At a Glance
- Tasks: Lead the customer journey, ensuring satisfaction and growth for a portfolio of clients.
- Company: Dynamic SaaS business focused on client success and innovative event technology.
- Benefits: Flexible hybrid working, bonus scheme, 25 days holiday, and private medical cover.
- Other info: Join a collaborative team with opportunities to shape the future of customer success.
- Why this job: Make a real impact in a growing company while building strong client relationships.
- Qualifications: Experience in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 46125 - 56375 £ per year.
A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make a measurable difference? If you thrive in a close‑knit, fast‑moving technology environment, this could be exactly the right next step.
The Role
The Customer Success Manager will take the lead on all aspects of the customer lifecycle, from onboarding and adoption through to retention and growth, across a portfolio of around 20 clients. Day to day, you will act as the key point of contact for accounts, identifying where clients can get more value from the platform, spotting cross‑sell opportunities, and resolving escalated issues quickly and effectively. You will work closely with sales, product, and operations teams to ensure the client experience is consistently strong, and you will travel to visit clients periodically throughout the year, including attending some of the events they organise. The Customer Success Manager will also contribute to strategic planning and departmental performance tracking through KPIs including NPS, retention, and expansion revenue.
The Company
This is a well‑established, specialist software business operating in the events technology sector, providing SaaS‑based registration and event management solutions to a professional client base that includes trade show and exhibition organisers. The team is compact and collaborative, with a genuine focus on service quality and long‑term client relationships. The business is at an exciting stage of growth, and the Customer Success Manager stepping into this role will have real scope to shape how the function evolves.
What experience does the Customer Success Manager need?
- Proven experience in a Customer Success or Account Management role within a SaaS, software, or digital agency environment, ideally at SME or scale‑up level rather than large enterprise.
- A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders.
- Hands‑on experience with CRM tools (Salesforce and Monday.com experience would be particularly welcome) and a good grasp of SaaS customer lifecycle management.
- Excellent communication and relationship‑building skills, with the ability to work across functions and manage multiple priorities in a fast‑paced setting.
Benefits Include:
- Hybrid working with flexibility on office attendance.
- Company bonus scheme.
- 25 days holiday + buy/sell.
- Private medical.
- Health cashback plan.
- Pension.
- Life assurance.
- EV scheme.
So What's Next?
Customer Success Manager, Software, SaaS, Remote Working, COR7600C in Coventry employer: Corriculo
Corriculo is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a real impact in the tech industry. With a focus on employee growth, we provide ample opportunities for professional development and exposure to cutting-edge cloud technologies, all within the vibrant setting of London. Join us to be part of a supportive team that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Software, SaaS, Remote Working, COR7600C in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corriculo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corriculo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Software, SaaS, Remote Working, COR7600C in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corriculo:Your cover letter is your chance to shine! Tell us why you want to work at Corriculo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corriculo!
How to prepare for a job interview at Corriculo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
