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- Tasks: Provide 1st line desktop support and engage in exciting project work.
- Company: Join a dynamic, award-winning Managed Service Provider with growth ambitions.
- Benefits: Enjoy 25 days' holiday, on-call allowance, and fantastic training opportunities.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Some experience in desktop support and familiarity with Microsoft systems.
- Other info: Flexible working options available, including remote work one day a week.
The predicted salary is between 28800 - 43200 £ per year.
An excellent, award-winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience for a varied role within a dynamic SME environment.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst / Service Desk Analyst will be based in the office up to 5 days a week, but with the possibility of a day a week working from home.
The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.
Some of the benefits on offer for the Support Analyst / Service Desk Analyst include:
- 25 days' holiday
- On-call allowance
- Amazing opportunities for training and progression
Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner is required. Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365. Experience with Active Directory – new user creation/account administration - would be highly advantageous.
The list above is important, but not as important as hiring the right person! So if you don’t meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.
If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!
Support Analyst employer: Corriculo Recruitment
Contact Detail:
Corriculo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Show them you’re not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience you have in 1st line desktop support and familiarity with Microsoft systems. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Support Analyst role and how your previous experiences make you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Service Skills: Since this role involves supporting around 850 users, it's crucial to demonstrate your strong customer manner. Share examples of how you've successfully helped others in past roles, as this will really resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Corriculo Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows 10, Office 365, and Active Directory. Being able to discuss these technologies confidently will show that you're ready for the role and can hit the ground running.
✨Show Off Your Customer Service Skills
As a Support Analyst, you'll be dealing with users daily. Prepare examples of how you've successfully handled customer queries or issues in the past. This will demonstrate your strong customer manner and problem-solving abilities.
✨Research the Company
Take some time to learn about the company’s values, mission, and the services they provide. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the training opportunities or the types of projects you might get involved in. It shows you're engaged and thinking about your future with them.
