At a Glance
- Tasks: Lead a skilled team providing top-notch IT support to major clients.
- Company: Join a leading MSP known for secure networks and innovative solutions.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Other info: Onsite role with occasional client visits; SC Clearance eligibility needed.
- Why this job: Make a real impact in IT support while developing your leadership skills.
- Qualifications: Experience in IT support management and strong technical knowledge required.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK.
The Role
As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands‑on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day‑to‑day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement – ensuring customers experience reliability, transparency, and outstanding technical care.
The Company
Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency and eligibility for Security Clearance (SC).
What’s Required?
- Strong experience leading a customer‑facing IT support team
- Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments
- Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience
- Eligibility for SC Clearance and a valid UK driving licence
What’s Next?
If you’re an experienced Service Desk professional looking to lead a capable team delivering secure and high‑impact IT services, apply today for immediate consideration!
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