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- Tasks: Provide 1st line desktop support to 850 users and troubleshoot issues.
- Company: Established Managed Service Provider with a dynamic SME culture.
- Benefits: Excellent training, progression opportunities, and flexible remote work options.
- Other info: Work in a vibrant environment with a focus on professional development.
- Why this job: Join a modern team and grow your career in tech support.
- Qualifications: Some commercial experience and strong customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
A well-established Managed Service Provider in Basingstoke is seeking a Support Analyst to provide 1st line desktop support to around 850 users. This role offers excellent training and progression opportunities within a dynamic SME environment, with a modern Microsoft setup.
Candidates should have some commercial experience along with customer service skills. This position requires working on-site up to five days a week with some flexibility for remote work.
Support Analyst / Service Desk (1st Line) – Hybrid & Growth in Basingstoke employer: Corriculo Recruitment
Contact Detail:
Corriculo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst / Service Desk (1st Line) – Hybrid & Growth in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on common support scenarios. We should practice explaining how we’d handle specific customer service situations, as this will show our problem-solving skills and readiness for the role.
✨Tip Number 3
Show off our tech skills! If we have experience with Microsoft setups or any relevant software, let’s be sure to highlight that during interviews. It’s all about proving we’re the right fit for their dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at this fantastic Managed Service Provider.
We think you need these skills to ace Support Analyst / Service Desk (1st Line) – Hybrid & Growth in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and desktop support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Support Analyst role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Technical Skills: Since we’re all about that modern Microsoft setup, make sure to mention any relevant technical skills or tools you’ve worked with. If you've got experience with specific software or systems, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Corriculo Recruitment
✨Know Your Tech Basics
Make sure you brush up on your technical knowledge related to desktop support. Familiarise yourself with common issues users face and how to resolve them, especially in a Microsoft environment. This will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with users, be prepared to discuss your customer service experience. Think of examples where you've successfully resolved issues or helped someone out. This will demonstrate your ability to handle user queries effectively.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing about their dynamic SME environment can help you tailor your answers to fit what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions! Ask about training opportunities, team dynamics, or what a typical day looks like. This not only shows your enthusiasm but also helps you gauge if the role is right for you.