At a Glance
- Tasks: Be the go-to person for customers, solving their tech issues and providing top-notch support.
- Company: A thriving UK software business with a focus on workforce technology.
- Benefits: Great career growth, supportive team culture, and opportunities to learn and develop.
- Other info: Join a collaborative team where your skills can lead to exciting new opportunities.
- Why this job: Kickstart your career in tech while helping others and making a real difference.
- Qualifications: Experience in user-facing IT support and a passion for problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role.
Could this be the ideal next step for someone with a passion for problem-solving and delivering great service?
The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools.
Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met.
You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed.
The Company This is a well-established UK-based software business operating in the workforce technology space.
They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time.
What experience does the Support Analyst need?
Some hands-on commercial experience in a user-facing IT support role, whether sup...
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