At a Glance
- Tasks: Be the first point of contact for IT queries and resolve issues across devices and applications.
- Company: Join a growing accountancy practice with a people-first culture and collaborative environment.
- Benefits: Enjoy hybrid working, generous leave options, and access to mental health support.
- Other info: Structured development programmes and ongoing training to help you grow.
- Why this job: Kickstart your tech support career in a dynamic team while making a real impact.
- Qualifications: Experience in service desk roles and familiarity with ITSM platforms required.
The predicted salary is between 31500 - 38500 £ per year.
A 1st line Support Analyst opportunity has arisen with a well-regarded professional services organisation, offering a varied and hands-on role within a friendly, collaborative IT team.
The Role
The 1st line Support Analyst will serve as the first point of contact for IT queries and incidents, handling requests received by phone, email, portal, and in person. Day to day, you'll diagnose and resolve issues across devices, user accounts, M365, and core business applications, while keeping accurate records and ensuring users are kept informed throughout. You'll also carry out user administration, device provisioning, and access management, contribute to IT projects and rollouts, and flag any potential security concerns promptly. Escalation to second-line teams where needed will be handled professionally and with thorough supporting documentation.
The Company
This is a permanent position within the IT team of an established and growing accountancy practice based in Central and Southern England. The organisation has ambitious expansion plans and prides itself on a genuinely inclusive, people-first culture built around collaboration, innovation, and mutual respect. With multiple offices across the region, the business is known for investing in its staff through structured development programmes and ongoing training.
What experience does the 1st line Support Analyst need?
- Existing commercial experience of working in a service desk or comparable IT support environment, with a solid grounding in hardware, software, and basic network troubleshooting.
- Familiarity with Active Directory covering user and group administration, plus practical exposure to at least one ITSM platform such as Freshservice, ServiceNow, or Jira Service Management.
- Strong written and verbal communication skills, a sharp eye for detail, and the confidence to manage user expectations calmly and professionally.
- A proactive, team-oriented approach with the ability to juggle competing priorities, adhere to agreed processes, and travel to other office locations when required.
Benefits
- Hybrid (3 days in the office and 2 at home) and flexible working arrangements, with core hours of 10am to 4pm, available following the probationary period.
- 25 days annual leave with the option to buy or sell up to five days, flexible bank holidays, a dedicated wellbeing day, and additional leave tied to length of service.
- Access to an Employee Assistance Programme including round-the-clock online GP consultations, mental health support, and a wellbeing platform offering confidential one-to-one sessions.
- A broader package including a health cash plan, electric vehicle and cycle to work schemes, pension salary sacrifice, enhanced family leave, referral bonuses, and retail discounts.
Support Analyst, Service Desk, 1St Line, COR7684 in Oxford employer: Corriculo Ltd
Join a well-established, independently owned security systems specialist that prioritises quality workmanship and employee development. With a supportive work culture and opportunities for growth, you'll enjoy benefits such as overtime pay, paid travel time, and increasing holiday entitlement with service, all while working across diverse commercial sites in the Buckinghamshire region.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst, Service Desk, 1St Line, COR7684 in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corriculo Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corriculo Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst, Service Desk, 1St Line, COR7684 in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corriculo Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Corriculo Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corriculo Ltd!
How to prepare for a job interview at Corriculo Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
