At a Glance
- Tasks: Be the go-to person for customers, solving their tech issues and providing top-notch support.
- Company: Join a thriving UK software business with a supportive team culture.
- Benefits: Enjoy career growth, hands-on experience, and a collaborative work environment.
- Other info: Great opportunity for career advancement within a dynamic software company.
- Why this job: Perfect for problem-solvers who love helping others and want to grow in tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with Microsoft 365.
The predicted salary is between 40000 - 45000 £ per year.
A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service?
The Role
The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed.
The Company
This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time.
What experience does the Support Analyst need?
- Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers
- Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels
- Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies
- A driving licence and access to your own vehicle, as the office location is not served by public transport
So What's Next?
If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further.
Support Analyst, Software Support in London employer: Corriculo Ltd
Join a pioneering engineering company in Gloucestershire that is at the forefront of developing advanced drilling technologies for the energy sector. With a strong emphasis on innovation and collaboration, employees benefit from a dynamic work culture that fosters professional growth and offers opportunities to tackle technically challenging projects alongside a highly skilled team. The company prioritises employee development and provides a supportive environment where your expertise in electronics engineering can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst, Software Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corriculo Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corriculo Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst, Software Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corriculo Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Corriculo Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corriculo Ltd!
How to prepare for a job interview at Corriculo Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
