At a Glance
- Tasks: Lead the customer journey, ensuring satisfaction and growth for a portfolio of clients.
- Company: Dynamic SaaS company focused on client success in the events technology sector.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional development.
- Other info: Join a fast-paced team where your contributions directly influence client satisfaction.
- Why this job: Make a real impact by enhancing client experiences and driving their success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make a measurable difference? If you thrive in a close-knit, fast-moving technology environment, this could be exactly the right next step.
The Role
The Customer Success Manager will take the lead on all aspects of the customer lifecycle, from onboarding and adoption through to retention and growth, across a portfolio of around 20 clients. Day to day, you will act as the key point of contact for accounts, identifying where clients can get more value from the platform, spotting cross-sell opportunities, and resolving escalated issues quickly and effectively. You will work closely with sales, product, and operations teams to ensure the client experience is consistently strong, and you will travel to visit clients periodically throughout the year, including attending some of the events they organise. The Customer Success Manager will also contribute to strategic planning and departmental performance tracking through KPIs including NPS, retention, and expansion revenue.
The Company
This is a well-established, specialist software business operating in the events technology sector, providing ...
Customer Success Manager, Software, SaaS, Remote Working, COR7600B employer: Corriculo Ltd
Join a dynamic and innovative SaaS company that prioritises client success and fosters a collaborative work culture. With a strong focus on employee development, you will have ample opportunities for growth while working remotely in a fast-paced environment that values your contributions. Enjoy the flexibility of remote working alongside the chance to engage with clients directly, making a tangible impact on their journey and satisfaction.
