At a Glance
- Tasks: Solve complex tech problems and support customers while working on exciting infrastructure projects.
- Company: Join a growing IT services business with a friendly, close-knit team.
- Benefits: Gain certifications, learn new technologies, and enjoy a supportive work environment.
- Other info: Perfect for 2nd Line Engineers ready to step up or seasoned 3rd Line Engineers.
- Why this job: Make a real impact in a dynamic role with plenty of opportunities for growth.
- Qualifications: Experience in IT support, Microsoft 365, Azure, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career.
The Role
As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments. This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on-site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers.
The Company
Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long-term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close-knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career.
What's Required?
- Strong experience within IT Support, Infrastructure or Managed Services
- Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments
- Good understanding of networking technologies, including switches, wireless and firewalls
- PowerShell scripting and automation experience
- Excellent troubleshooting and problem-solving skills
- Full UK driving licence and access to your own vehicle
- Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial.
This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment.
3rd Line Service Desk Engineer, Oxford, COR7593 employer: Corriculo Ltd
Join a dynamic and expanding IT services business in Oxford, where you'll have the opportunity to influence projects and work with cutting-edge technologies. Our collaborative and supportive culture fosters professional growth, offering ample chances for learning and certification while you tackle complex technical challenges and build lasting relationships with clients. Experience a fulfilling career as part of a close-knit team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Service Desk Engineer, Oxford, COR7593
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Corriculo Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Corriculo Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Corriculo Ltd!
✨Direct Apply to Corriculo Ltd
Let's not forget to apply directly through the Corriculo Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Service Desk Engineer, Oxford, COR7593
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Corriculo Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Corriculo Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Corriculo Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
