At a Glance
- Tasks: Lead service management for innovative SaaS products and drive operational excellence.
- Company: Join Correla, a forward-thinking company transforming the energy market.
- Benefits: Enjoy flexible working, uncapped leave, private healthcare, and a generous pension contribution.
- Other info: Be part of a diverse team committed to equality and professional growth.
- Why this job: Make a real impact in a dynamic environment focused on sustainability and customer success.
- Qualifications: Experience in ITIL frameworks and SaaS environments, with strong analytical and collaborative skills.
The predicted salary is between 33000 - 77000 £ per year.
Correla is an independently owned business founded in March 2021 that brings private investment into the energy market and beyond. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify a complex market, and deliver cost and operational efficiencies. Our goal is to support industry transformation, move to a net‑zero future, and positively impact the end consumer.
About the Role
- Lead service management for allocated products, applying ITIL principles, SaaS best practices, and effective risk mitigation strategies.
- Monitor, track, and report service performance through KPIs and SLAs, driving proactive and automated reporting to support operational excellence.
- Collaborate with Customer Success and Product Teams to provide regular service reviews and progress updates on outstanding service issues.
- Partner with Product and Engineering teams to ensure appropriate service standards and best practice are adhered to.
- Lead continuous improvement opportunities across service management practices, operational processes, and enhanced customer experience.
About You
- Extensive experience working within an ITIL or recognised service management framework.
- Experience applying service management practices within dynamic environments such as SaaS start‑ups or scale‑ups.
- Strong understanding of product lifecycles and aligning service operations with product maturity.
- Detail knowledge in developing, analysing, and reporting on service dashboards, KPIs, and SLAs.
- Customer‑facing experience, including escalation management and running service reviews.
- Strong problem‑solving and analytical skills focused on service stability and improvement.
- Collaborative approach, working effectively across Product, Engineering, and Customer Success teams.
What We Offer
- Flexible working schedule.
- Uncapped annual leave.
- 6‑12% pension contribution.
- Private healthcare.
- Wellbeing services.
- And more!
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re‑assignment, age, record of offences, marital or civil partnership status, family status, pregnancy, maternity and paternity, religion or belief, or disability. Your opportunity for employment with us depends solely on your qualifications and relevant experience.
Product Service Operations Lead employer: Correla
Correla is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving energy market. With benefits like uncapped annual leave, a generous pension contribution, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. The company's focus on employee growth through tailored learning programmes and a supportive culture makes it an ideal place for those seeking meaningful and rewarding careers in AI and security architecture.
StudySmarter Expert Advice🤫
We think this is how you could land Product Service Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Correla or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management and SaaS. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've improved service operations or tackled challenges in previous roles. This will demonstrate your fit for the Product Service Operations Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Product Service Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Service Operations Lead role. Highlight your experience with ITIL principles and SaaS environments, as these are key for us at Correla. Use specific examples that showcase your skills in service management and collaboration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the energy market and how your background aligns with our mission at Correla. Be sure to mention any relevant achievements that demonstrate your problem-solving and analytical skills.
Showcase Your Customer-Facing Experience:Since this role involves working closely with customers, make sure to highlight your customer-facing experience. Talk about how you've managed escalations or conducted service reviews in the past. This will show us that you can handle the collaborative nature of the job.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re genuinely interested in joining our team at Correla!
How to prepare for a job interview at Correla
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and how they apply to service management. Be ready to discuss specific examples of how you've implemented these practices in previous roles, especially in dynamic environments like SaaS.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with KPIs, SLAs, and service dashboards. Have some concrete examples ready that demonstrate how you've used data to drive service improvements and operational excellence.
✨Collaboration is Key
Since the role involves working closely with Product, Engineering, and Customer Success teams, think of instances where you've successfully collaborated across departments. Highlight your communication skills and how you’ve managed to align different teams towards a common goal.
✨Customer-Centric Mindset
Be prepared to discuss your customer-facing experience, particularly in escalation management and service reviews. Share stories that illustrate your problem-solving abilities and how you've enhanced the customer experience in past roles.
