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For Companies At a Glance
- Tasks: Support installers, enhance community engagement, and drive product adoption.
- Company: Correla, a forward-thinking SaaS company transforming the energy market.
- Benefits: Uncapped annual leave, private healthcare, and generous pension contributions.
- Why this job: Join us to make a real impact in a dynamic, innovative environment.
- Qualifications: Experience in B2B SaaS and exceptional communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 52000 - 78000 £ per year.
Correla are looking for a Customer Success Manager to join our SaaS team. Salary: circa £65k (advertised salary achievable for a candidate fulfilling all role criteria).
About Us
In March 2021, Correla was created as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies. Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
- Owns all installer support channels and service standards, ensures strong SLAs, clear triage, and effective issue resolution, reduces repeat issues through playbooks, enablement, and knowledge content.
- Builds and moderates the Aireo installer WhatsApp community, encourages peer-to-peer support and nurtures installer advocates.
- Owns onboarding and early-life installer success, creates lightweight enablement assets, partners with Marketing on lifecycle messaging and campaigns.
- Proactively manages churn risk and reactivation, drives adoption of premium features and higher tiers, captures installer objections to improve packaging and positioning.
- Owns adoption metrics and funnel performance tracking, identifies friction points and recurring issues using data and installer feedback, produces evidence-based product improvement proposals.
About You
- You will have proven experience in B2B SaaS across Support, Customer Success, or Product Operations.
- You will have exceptional communication skills and sound judgement, with the ability to engage in a clear, practical, and relatable way while balancing customer advocacy with business priorities.
- You will be data-literate and insight-driven, comfortable analysing adoption metrics, identifying patterns, and translating findings into clear, actionable improvements.
- You will be deeply user-focused yet operationally disciplined, able to design scalable processes, maintain service standards, and deliver consistent, high-quality outcomes.
- You will be commercially minded, with a strong focus on retention and expansion.
What We Offer
- Locate for your day
- Uncapped annual leave
- 6-12% Pension Contribution
- Private Healthcare
- 26 weeks’ full pay equal parent leave
- Wellbeing Services
- And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking. Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future. Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re‑assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.
Customer Success Manager - Aireo employer: Correla
Contact Detail:
Correla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Aireo
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Correla on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or case study that highlights your experience in B2B SaaS and how you’ve driven customer success. This will set you apart during interviews.
✨Tip Number 3
Be data-savvy! Brush up on your ability to analyse metrics and translate them into actionable insights. Bring examples of how you've used data to improve customer experiences in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Correla team.
We think you need these skills to ace Customer Success Manager - Aireo
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your B2B SaaS experience and how it aligns with our mission at Correla. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate your ability to engage clearly and practically. We love relatable language, so let your personality shine through while keeping it professional!
Data-Driven Insights Matter: We’re looking for someone who’s data-literate and insight-driven. In your application, share examples of how you've used data to drive improvements in customer success or support. Show us you can turn numbers into actionable insights!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Correla
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS, especially in relation to customer success. Familiarise yourself with Correla's products and how they impact the energy market. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively engaged with clients or resolved issues in the past. Be ready to demonstrate your ability to balance customer advocacy with business priorities during the interview.
✨Data-Driven Mindset
Since the role requires analysing adoption metrics and identifying patterns, brush up on your data literacy. Be prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of how you've translated insights into actionable strategies.
✨Emphasise Your User-Focused Approach
Correla values a user-focused mindset, so highlight your experience in designing scalable processes that enhance user experience. Share specific instances where you've successfully improved service standards or resolved recurring issues based on user feedback.