Customer Operations Administrator

Salary: circa £28,000 (advertised salary achievable for a candidate fulfilling all role criteria)

Job Type: Permanent

About us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, becausewe’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About the Role:

• Customer and Query Management: Understand customer requirements and provide accurate and timely information and services, resolving queries in line with agreed processes.
• Performance and Quality Delivery: Deliver work accurately and consistently in line with agreed service levels, quality standards, and performance measures.
• Continuous Improvement: Identify opportunities to improve processes, service quality, and operational efficiency, and contribute to implementing agreed improvements.
• Collaboration and Knowledge Sharing: Work with colleagues across the team and wider business to resolve queries, share knowledge, and continuously develop customer, process, and industry understanding

About You

• Strong customer service skills, with the ability to understand customer needs and provide accurate, timely and helpful support.
• Strong attention to detail, with the ability to process information accurately and maintain agreed quality standards
• Good organisational and problem-solving skills, with the ability to manage priorities, follow established processes and resolve operational queries effectively
• A continuous improvement and learning mindset, with the ability to develop process and industry knowledge and contribute ideas that improve customer experience and operational efficiency
• Ability to manage and reprioritise tasks when operational priorities change, with appropriate support and clear direction where required.
• Previous experience within Customer Operations or a customer-focused operational environment
• Knowledge or understanding of gas industry processes and systems is desirable, with opportunities to develop this knowledge in the role.

What we offer

• Locate for your day
• Uncapped annual leave
• 5-10% Pension Contribution
• Private Healthcare
• Up to 26 weeks’ full pay equal parent leave
• Wellbeing Services
• And more!

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re‑assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.