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- Tasks: Support customers by answering queries via phone and tickets, building rapport.
- Company: Correla is an innovative SaaS company focused on transforming the energy market.
- Benefits: Enjoy uncapped annual leave, private healthcare, and a generous pension contribution.
- Why this job: Join a diverse team dedicated to making a positive impact on the net-zero future.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We encourage applications from diverse backgrounds to shape our innovative future.
The predicted salary is between 20000 - 30000 £ per year.
Correla are looking for a Customer Enquiries Support to join our team. Salary: c£25,000
About us
In March 2021, Correla was created as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond. Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies. Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
You will be responsible for answering customers' calls and queries via telephony and ticket channels. You will build Customer Rapport by establishing a personal connection to enhance the customer experience. You will collaborate seamlessly within the team and adapt to changing situations.
About you
- You will have some level of customer service experience.
- You will have strong verbal and written communication abilities.
- You will have an aptitude for critical thinking and resolving complex issues.
What we offer
- Locate for your day.
- Uncapped annual leave.
- 6-12% Pension Contribution.
- Private Healthcare.
- 26 weeks’ full pay equal parent leave.
- Wellbeing Services.
- And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences, and diversity of thinking. Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future. Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability.
We promise that your opportunity for employment with us depends solely on your qualifications.
Customer Enquiries Support employer: Correla
Contact Detail:
Correla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enquiries Support
✨Tip Number 1
Familiarise yourself with Correla's mission and values. Understanding their focus on innovation in the energy market and commitment to a net-zero future will help you align your responses during interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Prepare examples of how you've built rapport with customers in previous roles. Being able to share specific instances where you've enhanced customer experiences will demonstrate your suitability for the Customer Enquiries Support position.
✨Tip Number 3
Brush up on your critical thinking skills. Since the role involves resolving complex issues, being able to articulate your thought process and problem-solving strategies will set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability by discussing times when you've successfully navigated changing situations in a team environment. This will highlight your ability to collaborate effectively, which is crucial for the role at Correla.
We think you need these skills to ace Customer Enquiries Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your strong verbal and written communication skills. Use specific examples to demonstrate your aptitude for critical thinking and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Correla. Mention how your background aligns with their mission of supporting industry transformation and enhancing customer experiences.
Showcase Your Soft Skills: In your application, emphasise your ability to build rapport with customers and collaborate within a team. Provide examples of how you've adapted to changing situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Correla
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved customer issues or enhanced their experience, as this will demonstrate your capability in a similar role at Correla.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and consider preparing answers to common interview questions to boost your confidence.
✨Demonstrate Critical Thinking Skills
Prepare to discuss scenarios where you've had to think critically to solve complex problems. This could involve outlining the steps you took to analyse a situation and arrive at a solution, showcasing your aptitude for the role.
✨Emphasise Team Collaboration
Correla values teamwork, so be ready to share experiences where you collaborated effectively with others. Discuss how you adapt to changing situations and contribute positively to team dynamics, which will resonate well with their company culture.
