Service Scheduler

About the Role

We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.

Duties

• Schedule and coordinate service appointments for field engineers efficiently.
• Continuously improve scheduling processes to maintain accuracy and efficiency.
• Assign service requests based on skill set, location, and availability.
• Ensure compliance with CCS operating protocols and manage engineer diaries.
• Liaise with engineers daily to optimise service planning and delivery.
• Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
• Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
• Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
• Monitor and manage WIP to ensure all tasks are completed promptly.
• Provide daily reports on works in progress, compliance visits, and repairs WIP.
• Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
• Maintain strict adherence to company operations and ensure IT system accuracy.

Skills / Qualifications

• Strong reporting and administrative writing skills.
• Proficiency in Microsoft Office and workflow management.
• Excellent organisational and analytical skills.
• Professional problem-solving and inventory control capabilities.
• Exceptional verbal communication skills.

Experience Required

• Previous experience in scheduling, administrative, or customer service roles, preferably in a service-oriented industry.
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficiency in scheduling software, CRM systems, and general office applications.
• Exceptional time management and the ability to handle multiple tasks simultaneously.

Personal Attributes

• You value honesty and share knowledge for the greater good.
• You are committed to continuous improvement and teamwork.
• You take responsibility for your work and encourage ownership in others.
• You are goal-oriented, striving for both small and large successes.
• You are flexible and eager to develop your skills.

About Us

Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer

• Pension Scheme: Auto-enrolment after probation.
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to in-house and external training.
• Employee Assistance Programme: 24/7 support.
• Refer a Friend Bonus: Reward scheme for successful referrals.
• Parking: Available at office locations.

Why Choose CCS?

• Skill Development: Access to training programmes, coaching, and mentoring.
• Career Growth: Clear pathways for personal and professional advancement.
• Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.