Heating Supervisor (Service & Repairs)

About The Role

Thinking of relocating to Cornwall?
We are offering up to £4,000 relocation assistance to help the successful candidate make the move (subject to qualifying criteria and repayment terms)
Join a growing, forward-thinking business where you can build a long-term career, without compromising on lifestyle.

Job Purpose

To supervise the delivery of heating service, maintenance, and repair works across allocated contracts, ensuring engineers operate safely, compliantly, and efficiently while meeting client KPIs and delivering high-quality customer service.

Key Responsibilities

• Supervise heating maintenance and repair works across client properties and major contracts, including gas, renewables, oil, and solid fuel systems
• Represent CCS professionally at all times when interacting with clients, residents, and colleagues
• Ensure all works are carried out in line with Gas Safety (Installation and Use) Regulations, Gas Safe requirements, industry best practise and company procedures
• Support the development of engineers through training, coaching, and knowledge sharing
• Assist the Operations Manager with the day-to-day delivery of contract operations
• Support and develop apprentices across all elements of their training portfolio
• Resolve technical issues by analysing data, identifying root causes, and implementing effective solutions in collaboration with the Operations Manager
• Ensure contract KPIs and quality standards are consistently achieved across all works
• Drive and maintain 100% compliance across all fuel types and operational processes
• Deliver high-quality service to clients and residents, ensuring professionalism and respect at all times
• Liaise with residents and clients regarding ongoing and completed works
• Ensure all operatives work safely and in full compliance with company and industry standards
• Manage team assets and equipment, ensuring all tools are calibrated, maintained, and fit for purpose
• Manage engineer van stock levels, including seasonal adjustments and stock control
• Plan and manage engineer call-out rotas, including participation in escalation and out-of-hours support
• Review and quality check all documentation submitted by operatives, ensuring accuracy and compliance
• Ensure all appointments are attended and that residents/clients are kept informed at all times
• Stay up to date with industry legislation and best practice, sharing updates through toolbox talks and team briefings
• Attend and actively participate in team meetings and company briefings
• Carry out regular audits of engineers in line with company procedures and industry best practice
• Support recruitment activities and manage HR processes within the team, including absence, performance, and disciplinary matters
• Review parts usage and repeat visits, working with engineers to drive continuous improvement
• Attend complex, complaint, and multi-person jobs where required to ensure service delivery meets contract expectations
• Undertake any additional duties reasonably required by senior management

Skills/Qualifications

• ACS qualifications: CCN1, CENWAT, CKR1, HTR1, CPA1
• NVQ Level 2 (or equivalent) in relevant trade
• Unvented hot water systems (desirable)
• Strong fault-finding and diagnostic skills
• Proven experience in a supervisory role
• Experience working within social housing on gas/renewable maintenance contracts
• Experience managing engineers and dealing directly with residents and clients
• Good IT skills, including use of mobile PDA systems
• Full UK driving licence (essential)
• DBS check required
• Experience within the renewables sector (desirable)
• Energy efficiency qualification (e.g. C&G) or equivalent experience

Personal Attributes

• You pride yourself on truth and share knowledge for the greater good.
• You are committed to improvement and are an active team participant.
• You accept responsibility for your role and promote ownership in others.
• You have a desire to be successful and achieve goals, whether small or large.
• You are flexible to meet business needs and actively work towards expanding your knowledge and skills.

About Us

Established in 2007, CCS has grown into a leading provider of compliance, heating, electrical, retrofit, and renewable energy services for the social housing sector. Working with local authorities and housing providers across England, we help create safer, warmer, and more energy-efficient homes.

Our people are at the heart of everything we do. Through innovation, investment in our teams, and a commitment to quality, we are helping drive the transition to a more sustainable future while creating rewarding career opportunities across the business.

What We Offer

• Pension Scheme: Helping you plan for the future with access to our company pension scheme after probation
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to a range of in-house and external training opportunities.
• Employee Assistance Programme: Free and confidential 24/7 wellbeing support.
• Refer a Friend Scheme: Earn a bonus for successful employee referrals.
• Free On-site Parking: Available at office locations.

Why Choose CCS?

• Skill Development: Access to training programmes, coaching, and mentoring.
• Career Growth: Clear pathways for personal and professional advancement.
• Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality