At a Glance
- Tasks: Schedule and coordinate service appointments for field engineers while optimising travel routes.
- Company: Join CCS, a leader in renewable energy installations since 2007, dedicated to innovation and excellence.
- Benefits: Enjoy flexible leave options, a pension scheme, and professional development opportunities.
- Other info: We offer clear career growth pathways and a supportive work environment.
- Why this job: Be part of a dynamic team that values honesty, teamwork, and continuous improvement.
- Qualifications: Previous experience in scheduling or customer service roles is preferred; strong IT skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Join CCS & Help Shape the Future of Renewable Energy!
Job Purpose
We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.
Duties
- Schedule and coordinate service appointments for field engineers efficiently.
- Continuously improve scheduling processes to maintain accuracy and efficiency.
- Assign service requests based on skill set, location, and availability.
- Ensure compliance with CCS operating protocols and manage engineer diaries.
- Liaise with engineers daily to optimise service planning and delivery.
- Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
- Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
- Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
- Monitor and manage WIP to ensure all tasks are completed promptly.
- Provide daily reports on works in progress, compliance visits, and repairs WIP.
- Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
- Maintain strict adherence to company operations and ensure IT system accuracy.
Skills/Qualifications
- Strong reporting and administrative writing skills.
- Proficiency in Microsoft Office and workflow management.
- Excellent organisational and analytical skills.
- Professional problem-solving and inventory control capabilities.
- Exceptional verbal communication skills.
Experience Required
- Previous experience in scheduling, administrative, or customer service roles, preferably in a service-oriented industry.
- Strong interpersonal and communication skills with a customer-focused approach.
- Proficiency in scheduling software, CRM systems, and general office applications.
- Exceptional time management and the ability to handle multiple tasks simultaneously.
Personal Attributes
- You value honesty and share knowledge for the greater good.
- You are committed to continuous improvement and teamwork.
- You take responsibility for your work and encourage ownership in others.
- You are goal-oriented, striving for both small and large successes.
- You are flexible and eager to develop your skills.
About Us
Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.
What We Offer
- Pension Scheme: Auto-enrolment after probation.
- Flexible Annual Leave: Option to buy or sell leave after probation.
- Professional Development: Access to in-house and external training.
- Employee Assistance Programme: 24/7 support.
- Refer a Friend Bonus: Reward scheme for successful referrals.
- Parking: Available at office locations.
Why Choose CCS?
- Skill Development: Access to training programmes, coaching, and mentoring.
- Career Growth: Clear pathways for personal and professional advancement.
- Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
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Service Scheduler in Andover employer: Correctcs
Correctcs is an exceptional employer that values teamwork and quality workmanship, making it an ideal place for skilled Solar Roofers in Oxford. With a strong commitment to employee growth, we offer professional development opportunities and foster a supportive work culture that prioritises safety and compliance with health regulations. Join us to be part of a forward-thinking team dedicated to sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Scheduler in Andover
✨Tip Number 1
Familiarise yourself with scheduling software and CRM systems, as these are crucial for the Service Scheduler role. Being able to demonstrate your proficiency in these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with both engineers and customers. Practising how to handle difficult situations or urgent requests can give you an edge in the interview.
✨Tip Number 3
Research CCS and their approach to renewable energy. Understanding the company's values and mission will help you align your answers with what they are looking for, making you a more appealing candidate.
✨Tip Number 4
Prepare examples of how you've optimised processes in previous roles. Being able to discuss specific instances where you've improved efficiency or handled multiple tasks effectively will demonstrate your capability for the Service Scheduler position.
We think you need these skills to ace Service Scheduler in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in scheduling, customer service, and administrative roles. Use keywords from the job description to demonstrate that you meet the specific requirements of the Service Scheduler position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your organisational skills and ability to work under pressure. Mention specific examples of how you've successfully managed schedules or improved processes in previous roles.
Highlight IT Proficiency:Emphasise your proficiency in Microsoft Office and any scheduling software or CRM systems you have used. Providing examples of how you've utilised these tools effectively can set you apart from other candidates.
Showcase Communication Skills:Since the role requires excellent verbal communication skills, consider including examples of how you've successfully liaised with customers or team members in past positions. This will demonstrate your ability to handle customer calls and manage urgent requests professionally.
How to prepare for a job interview at Correctcs
✨Showcase Your Organisational Skills
As a Service Scheduler, your ability to organise and prioritise tasks is crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple schedules or appointments, demonstrating your efficiency and attention to detail.
✨Familiarise Yourself with Scheduling Software
Since proficiency in scheduling software and CRM systems is essential for this role, make sure to brush up on any relevant tools you’ve used before. If you have experience with Protean or similar systems, highlight that during the interview.
✨Demonstrate Customer Service Excellence
This role requires outstanding customer service abilities. Prepare to share instances where you effectively handled customer inquiries or resolved issues, showcasing your communication skills and customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to optimise travel routes or manage urgent requests, and be ready to explain your thought process and the outcomes.
