Correct EPOS Ltd, trading as SmartOn, supplies electronic point-of-sale (EPOS) systems that help hospitality and retail businesses take payments and run their day-to-day operations reliably. We pair easy-to-use technology with fast, local field service and customer support, so our clients' systems keep running with as little downtime as possible. We value people who solve problems quickly, communicate clearly and build strong relationships with customers.
The role
This is a part-time, on-site EPOS Field Technician role based in Sheffield. You'll install, configure and test EPOS terminals, peripherals and software at customer sites across Sheffield and the surrounding area.
What you'll do
- Install and set up EPOS terminals, printers, card terminals and other peripherals
- Diagnose hardware, software and network faults, and repair or replace equipment
- Make sure every system is fully working before you leave the site
- Show customers how to use key features and handle basic troubleshooting themselves
- Pass complex issues to the support team and work with them to resolve them
- Carry out scheduled service visits and keep service tickets, equipment records and parts inventory up to date
What we're looking for
- Hands-on experience installing and troubleshooting EPOS hardware, peripherals or similar IT equipment
- Strong diagnostic and problem-solving skills
- A professional, friendly manner on site, and the ability to explain technical things simply
- Basic networking knowledge (routers, cabling, IP settings) and familiarity with Windows
- Good time management across several jobs a day
- Careful, accurate record-keeping
- A full UK driving licence, and the ability to carry and use tools and equipment safely
Nice to have
- Previous experience in EPOS, IT field service or technical support
- A technical qualification or apprenticeship in IT, electronics or a related field
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