HR Manager in Andover

About The Role

About the role Are you an experienced HR professional who enjoys leading a team, solving problems and making a real difference? As our HR Manager, you'll have the opportunity to lead a small, skilled People team and help shape how HR supports the wider business. You'll bring strong knowledge of employment law, a practical approach to problem-solving and the confidence to guide managers through complex people matters. This is a hands-on leadership role where you'll balance managing and developing your team with getting involved in day-to-day HR challenges. You'll have the freedom to improve processes, develop your team's skills and help managers become more confident in managing their people.

Working closely with the Head of People & Governance, you'll play an important part in developing the People function and supporting CCS as the business continues to evolve.

What You'll Be Doing

Leading and Developing Your Team

• Lead and support your People team, setting clear priorities and helping everyone perform at their best.

• Oversee the work of People Partners, a People Advisor, a Talent Specialist and a Training Coordinator.

• Coach and mentor your team to build their skills, knowledge and confidence.

• Be the first point of support when your team needs help with complex or sensitive issues.

• Encourage your team to take ownership, make decisions and work independently.

• Get involved in day-to-day HR activities when your team needs extra support.

• Find better ways of working and help your team deliver a great service.

Managing Employee Relations

• Use your knowledge of UK employment law to provide clear, practical advice.

• Take the lead on complex employee relations cases, including disciplinaries, grievances, absence, performance concerns, dismissals and redundancies.

• Guide your team through employee relations cases, ensuring fair and consistent outcomes.

• Support managers with investigations, consultations, hearings and other formal processes.

• Spot potential employment risks and recommend practical, legally sound solutions.

• Manage ACAS Early Conciliation and Employment Tribunal matters, working with legal advisers when needed.

• Keep the Head of People & Governance informed of significant risks and recommend appropriate action.

Delivering Effective HR Services

• Take ownership of the day-to-day running of the HR function, ensuring work is completed accurately and on time.

• Oversee key HR processes, from recruitment and onboarding to employee development and offboarding.

• Ensure employee records, contracts and HR documents are accurate, secure and up to date.

• Make the most of HR systems, including Healthbox and Eploy, to improve efficiency.

• Identify opportunities to simplify processes, reduce administration and make better use of technology.

• Help managers take greater responsibility for their teams by providing clear advice and support.

Supporting and Influencing Managers

• Build strong relationships with managers and develop a good understanding of their teams and challenges.

• Provide practical, commercially aware HR advice that helps managers make informed decisions.

• Help managers deal with performance, conduct, attendance and other people matters.

• Confidently challenge poor practices and encourage fair, consistent decision-making.

• Support workforce planning, restructures, succession planning and changes to team structures.

• Coach managers to improve their confidence and people management skills.

• Work closely with colleagues across the business to achieve shared goals.

Recruitment and Workforce Planning

• Oversee recruitment activity to help attract and appoint the right people.

• Monitor recruitment performance and identify ways to improve hiring times, costs and the candidate experience.

• Ensure new starters receive a smooth and positive onboarding experience.

• Use Eploy and other HR systems to make recruitment processes more efficient.

• Work with managers to understand future staffing needs and plan ahead.

Learning and Development

• Oversee training activities to ensure employees have the skills and knowledge they need.

• Use Greenworkx to monitor mandatory training and compliance.

• Help improve induction, probation, appraisals and performance management processes.

• Support managers in identifying training needs and developing their teams.

• Contribute to management and leadership development programmes.

• Review training outcomes to ensure learning makes a positive difference.

Keeping HR Compliant

• Keep HR policies and procedures up to date with UK employment law.

• Ensure policies are applied fairly and consistently across the business.

• Support compliance with right-to-work checks, immigration sponsorship and other legal requirements.