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For Companies At a Glance
- Tasks: Support residents in retrofit programs and enhance customer engagement.
- Company: Join a company dedicated to improving social housing and community welfare.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful CSR activities.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and social housing is essential; formal qualifications are a plus.
- Other info: Travel required, with potential overnight stays; we value diversity and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Job Purpose:
Provides support and Guidance to all customers/residents of CCS specifically for whole house retrofit programmes. Resident and user training, 360 reviews, train and educate site and contact centre staff on enhanced profiling and customer engagement. Visit sites for pre works meetings/briefings, mid works reviews and post work auditing.
Duties:
Maintains positive customer engagement by as…
Resident Liaison Officer employer: Correct Contract Services Limited
Contact Detail:
Correct Contract Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of residents in social housing. Understanding their concerns will help you engage more effectively during interviews and demonstrate your commitment to customer service.
✨Tip Number 2
Highlight any previous experience you have in managing customer engagement programs or working with vulnerable populations. Be ready to share specific examples that showcase your skills in resolving complaints and improving customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would implement and improve contact protocols and profiling processes. Think about innovative ideas you could bring to the role that align with the company's goals of enhancing customer experience.
✨Tip Number 4
Show your willingness to learn and grow by mentioning any relevant workshops or training you've attended. This demonstrates your commitment to maintaining professional knowledge and improving your skills, which is crucial for this position.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in customer service and site-based engagement. Provide specific examples of how you've managed programs of work and conducted 360 reviews.
Showcase Your Skills: Make sure to highlight any formal customer service qualifications you have, as well as your experience working with vulnerable customers in a social housing environment. This will demonstrate your suitability for the role.
Personalize Your Application: Tailor your cover letter to reflect your personal attributes that align with the company's values. Mention your commitment to improvement, teamwork, and flexibility, as these are important traits for the position.
How to prepare for a job interview at Correct Contract Services Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in a social housing environment. Be prepared to discuss specific examples where you successfully managed resident engagement and resolved complaints.
✨Demonstrate Your Training Skills
Since the role involves training site and contact center staff, be ready to share your experiences in developing and delivering training programs. Discuss how you have educated others on customer engagement and profiling processes.
✨Emphasize Your Problem-Solving Abilities
Prepare to talk about situations where you had to resolve objections or complaints from residents. Highlight your approach to managing resident perceptions and how you ensured their buy-in during challenging situations.
✨Express Your Commitment to Continuous Improvement
Convey your dedication to personal and professional growth. Share examples of how you have sought out educational opportunities or participated in workshops to enhance your skills, particularly in customer service and engagement.
