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For Companies At a Glance
- Tasks: Support residents in renewable energy projects and enhance customer engagement.
- Company: Join CCS, a leader in renewable energy with a focus on community.
- Benefits: Flexible leave, pension scheme, professional development, and 24/7 support.
- Why this job: Make a real difference in people's lives while promoting sustainability.
- Qualifications: Experience in social housing and a passion for customer service.
- Other info: Opportunities for career growth and skill development in a supportive environment.
We are looking for a Resident Liaison Officer Retrofit to provide support and guidance to all customers/residents involved in our whole house retrofit programmes. This role focuses on resident and user training, conducting 360 reviews, and educating site and contact centre staff on enhanced profiling and customer engagement. You will be responsible for pre-work meetings, mid-work reviews, and post-work auditing, ensuring effective communication and customer satisfaction throughout the process.
Area coverage: Banbury, Oxford or Kidlington
Key Responsibilities
- Maintain positive customer engagement by assessing, improving, and implementing contact protocols and profiling processes.
- Deliver a high-quality service to both the client and customers, ensuring respect for all individuals and meeting challenges.
- Revise and implement systems and procedures to enhance engagement and customer experience in collaboration with management teams.
- Provide educational opportunities and experiential growth for administrative and trade staff, focusing on a customer-centric approach.
- Resolve customer objections, complaints, and site-based queries, managing resident perceptions and encouraging buy-in.
- Visit customers in their homes to reassure and provide ongoing support.
- Lead on CSR activities and social value programmes.
- Collaborate with client RLOs and housing teams to manage safeguarding, tailored interventions, and non-access issues.
- Maintain professional and technical knowledge through workshops, publications, and networks.
- Help build a customer-centric focus across CCS.
- Travel required across the South/Southwest of the UK, with overnight stays as necessary.
Skills/Qualifications
- Maintain professional and technical knowledge through workshops, publications, and networks.
- Help build a customer-centric focus across CCS.
- Travel required across the South/Southwest of the UK, with overnight stays as necessary.
Experience Required
Experience in a social housing environment, managing vulnerable customers and working on social housing planned/capital investment programmes.
Personal Attributes
- You value honesty and share knowledge for the greater good.
- You are committed to continuous improvement and teamwork.
- You take responsibility for your work and encourage ownership in others.
- You are goal-oriented, striving for both small and large successes.
- You are flexible and eager to develop your skills.
What We Offer
- Pension Scheme: Auto-enrolment after probation.
- Flexible Annual Leave: Option to buy or sell leave after probation.
- Professional Development: Access to in-house and external training.
- Employee Assistance Programme: 24/7 support.
- Refer a Friend Bonus: Reward scheme for successful referrals.
- Parking: Available at office locations.
Why Choose CCS?
- Skill Development: Access to training programmes, coaching, and mentoring.
- Career Growth: Clear pathways for personal and professional advancement.
- Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
Residential Liaison Officer in Banbury employer: Correct Contract Services Limited
Contact Detail:
Correct Contract Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Liaison Officer in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those who work at CCS. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching CCS's projects and values. Show us that you’re not just another candidate; demonstrate your passion for renewable energy and how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As a Residential Liaison Officer, you'll need to engage with residents effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the CCS team.
We think you need these skills to ace Residential Liaison Officer in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing and customer engagement. We want to see how your skills align with the role of a Residential Liaison Officer, so don’t hold back!
Showcase Your Communication Skills: Since this role is all about effective communication, give us examples of how you've successfully engaged with customers or resolved complaints in the past. We love seeing real-life scenarios that demonstrate your abilities!
Highlight Your Flexibility: Mention any experiences where you’ve had to adapt quickly to changing situations or manage multiple tasks. This shows us you’re ready for the travel and varied responsibilities that come with the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Correct Contract Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Residential Liaison Officer inside out. Familiarise yourself with the company's retrofit programmes and how they engage with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about customer engagement, be ready to share examples of how you've successfully managed relationships in the past. Think of specific situations where you resolved complaints or improved customer satisfaction. This will demonstrate your ability to connect with residents and handle challenges effectively.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and the specifics of the retrofit programmes. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready to Discuss Flexibility
Given the travel requirements and the need for overnight stays, be prepared to discuss your flexibility and willingness to adapt. Share any relevant experiences that highlight your ability to manage your time and commitments effectively while maintaining a customer-centric focus.
