After Sales Associate

Join a dynamic team where you\\\’ll build lasting customer relationships and drive business growth through comprehensive after-sales support.

We are looking for an After Sales Associate to join our team in Bedford. The role involves customer support, sales administration, warranty handling, and dealer engagement.

Responsibilities

• Process customer account applications, orders, invoicing, delivery and picking notes
• Visit dealers and support product promotion activities
• Monitor overdue accounts and credit limits
• Arrange collections, refunds, and track deliveries and back orders
• Handle customer enquiries, complaints, and product fault reports
• Manage warranty claims and generate job sheets for service agents
• Track warranty jobs, service reports, spare parts, and monthly statements
• Update sales and operations teams on shortages and supplier ETAs
• Prepare weekly sales reports and perform sales data entry
• Maintain customer records and support marketing activities
• Control stock of marketing materials (brochures, catalogues)
• Report competitor activity and escalate complex cases to the Sales Director

Requirements

• GCSE grade 5 or above in Maths and English
• Valid UK driving licence and access to a car
• Minimum 3 years\\\’ experience in Sales or After-Sales
• Excellent communication and organisational skills
• Proactive, multitasking, and customer-focused
• Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)

Location: Bedford

Contract: Permanent, full-time

Hours: Monday-Friday, 8:00am-5:00pm

Experience: Minimum 3 years in Sales or After-Sales

INDBED