Customer Care Assistant / Coordinator - Transport & Logistics
Location: Biggleswade, SG18
Salary: Up to £28,000 per annum
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 9:00am - 6:00pm (flexibility required)
Job Description
Corr Recruitment is currently recruiting for an experienced and motivated Customer Care Assistant / Coordinator to join a well-established transport and logistics company based in Biggleswade.
This is an excellent opportunity for an organised and customer-focused individual with experience in transport, logistics or customer service to join a friendly and supportive team.
The successful candidate will play a key role in managing customer accounts, coordinating daily deliveries and shipments, and ensuring the smooth running of day-to-day transport operations.
Key Responsibilities
- Act as the first point of contact for customers, handling telephone enquiries, bookings and delivery queries.
- Manage and coordinate key customer accounts, ensuring excellent service at all times.
- Process and dispatch customer orders and shipments using internal booking systems.
- Liaise with transport teams and drivers to ensure deliveries are completed efficiently.
- Assist with the supervision and coordination of transport staff and drivers.
- Ensure daily driver debriefs are completed accurately.
- Maintain accurate records and complete general administrative duties.
- Resolve customer queries and operational issues promptly and professionally.
- Ensure all activities comply with company procedures and health and safety requirements.
Skills & Experience Required
- Previous experience in customer service, customer care or a coordination role.
- Experience within transport or logistics is highly desirable.
- Excellent communication and interpersonal skills.
- Strong IT skills, particularly Microsoft Word, Excel and Outlook.
- Excellent organisational skills and attention to detail.
- Ability to multitask and work effectively under pressure.
- Strong problem-solving skills and a proactive approach.
- Ability to work independently with minimal supervision.
- Experience dealing with commercial customers would be advantageous.
- A positive attitude, reliability and willingness to learn.
Salary & Benefits
- Competitive salary of up to £28,000 per annum
- Yearly performance bonus
- 20 days annual holiday
- Career development and progression opportunities
- Supportive and friendly working environment
- Opportunity to join an established and growing business
Why Apply?
This is a fantastic opportunity for someone looking to develop their career within the transport and logistics industry. You will become part of a dedicated team where your organisational skills, customer service experience and ability to coordinate daily operations will make a real difference.
Customer Care Assistant/Coordinator in Biggleswade employer: Corr Recruitment Ltd
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