At a Glance
- Tasks: Lead daily operations of consumer loan servicing and support team performance.
- Company: Join a growing financial services company in Asheville, NC, focused on consumer loans.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Why this job: Make an impact in the financial sector while developing leadership skills and fostering teamwork.
- Qualifications: 7+ years in consumer lending with 3-5 years in leadership; strong regulatory knowledge required.
- Other info: Onsite role; must be local to Asheville, NC.
The predicted salary is between 60000 - 85000 £ per year.
Consumer Loan Operations Assistant Manager
Posted: 03/25/2025 Employment Type: Direct Hire Industry: Financial Services Job Number: 17377 Field of Expertise: Banking Remote Friendly: No
Job Description
A growing financial services company is seeking a Consumer Loan Operations Assistant Manager for a full-time role in Asheville, NC. This role is working onsite, so candidates must be local.
Role Summary
The Consumer Loan Operations Assistant Manager leads and supports all aspects of the Bank’s consumer loan servicing and loss mitigation functions. The ideal candidate will assist in overseeing the daily operations of the consumer loan servicing department, ensuring efficient processing, compliance with regulations, and exceptional service delivery. This role requires strong leadership, operational expertise, and the ability to foster a collaborative team environment. The incumbent should have an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions within the Bank.
Key Responsibilities
- Assist in managing the daily operations of the consumer loan servicing department. This may include but is not limited to specialized activities to support customer service, investor reporting and balancing, tax and insurance monitoring, payment servicing and research, payoffs, new consumer loan account boarding, foreclosure referral, bankruptcy, modifications, and document imaging.
- Supervise and support loan operations staff to ensure high performance and adherence to policies and procedures.
- Assist in developing, training, and mentoring team members to achieve professional growth and departmental goals.
- Responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under supervision.
- Monitor and ensure compliance with banking regulations, internal policies, and industry best practices.
- Collaborate with cross-functional teams, including credit risk, compliance, and customer service, to optimize the loan servicing process.
- Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
- Prepare and analyze operational reports to track performance metrics, identify trends, and address potential issues.
- Serve as a point of escalation for complex loan inquiries or disputes, ensuring prompt resolution.
- Stay updated on industry trends, regulatory changes, and technological advancements to maintain a competitive edge.
- Maintain and demonstrate proficiency with loan software applications. Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.
- Participate in and provide assistance to the Consumer Loan Operations Manager for any projects with data conversion and mapping.
- Work with Consumer Loan Operations Manager to coordinate the testing and staff training needs for periodic updates to system software and verification.
- Serve as point of contact and is responsible for performing data interface tasks with third party vendors and ensures data is complete and accurate. Escalates issues in a timely manner to allow for rapid resolution.
- Apply in-depth loan workout experience to find appropriate alternatives to foreclosure. Assist with the evaluation of the customer’s financial ability, intent, willingness, reason for default, and ability to make payments and apply appropriate retention or liquidation solutions.
- Identify business challenges and recommend solutions that enable the department and organization to achieve its goals.
- Perform thorough research and respond to all error resolution and information requests in a timely manner.
- Assist with internal and external audits.
- Maintain confidentiality and security of sensitive information.
- Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
- Complete all mandatory annual compliance training.
- Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
- Perform other duties and special projects as assigned.
Education:
High School Diploma or equivalent.
Required:
- Minimum of 7+ years related consumer and/or mortgage lending experience.
- Previous leadership experience of 3 to 5 years.
- Strong knowledge of real estate insurance and property tax, consumer lending products, loan processing, and regulatory compliance (e.g., Truth in Lending Act, Fair Lending, Fair Debt Collections Practices Act, etc.).
- Comprehensive knowledge and understanding of loan and mortgage documents, credit reports, appraisals, default servicing, loan default legal processes and legal terminology.
- Excellent communication, analytical, organizational, and problem-solving skills.
- Proficiency in loan management systems and Microsoft Office Suite.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Strong leadership and team-building abilities, with a focus on fostering a positive work culture.
- Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance.
- Ability to quickly adapt to frequent changes, delays or unexpected events in the work environment.
- Ability to communicate positively and effectively one-on-one and in group meetings or presentations.
- Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority.
Preferred:
- Previous investor reporting experience, specifically with Government Sponsored Enterprise (GSE), preferred.
- Experience with FiServ Signature products.
Salary: $80,000 – $85,000 commensurate with experience.
Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Consumer Loan Operations Assistant Manager employer: Corps Team
Contact Detail:
Corps Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Loan Operations Assistant Manager
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance requirements related to consumer lending. Understanding laws like the Truth in Lending Act and Fair Debt Collections Practices Act will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you foster a positive work culture and support team development, as these are key aspects of the Assistant Manager position.
✨Tip Number 3
Research the company’s recent projects or initiatives in consumer loan servicing. Being knowledgeable about their operations and any recent changes can give you an edge during discussions and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with loan management systems and any specific software you've used. Since proficiency in these applications is crucial for the role, being able to articulate your technical skills will strengthen your application.
We think you need these skills to ace Consumer Loan Operations Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consumer lending and leadership roles. Use specific examples that demonstrate your operational expertise and compliance knowledge.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the key responsibilities listed in the job description, particularly your experience in managing loan servicing operations.
Highlight Relevant Skills: Emphasise your analytical, organisational, and problem-solving skills in your application. Provide concrete examples of how you've successfully led teams and improved processes in previous roles.
Showcase Compliance Knowledge: Since compliance is crucial in this role, make sure to mention your understanding of relevant regulations such as the Truth in Lending Act and Fair Lending laws. This will demonstrate your readiness to ensure adherence to banking regulations.
How to prepare for a job interview at Corps Team
✨Know Your Regulations
Familiarise yourself with key banking regulations such as the Truth in Lending Act and Fair Lending laws. Being able to discuss these during your interview will demonstrate your expertise and understanding of compliance, which is crucial for the role.
✨Showcase Leadership Skills
Prepare examples of your previous leadership experiences, particularly how you've developed and mentored team members. Highlighting your ability to foster a positive work culture will resonate well with the interviewers.
✨Demonstrate Operational Expertise
Be ready to discuss your experience with loan servicing processes and any improvements you've implemented in past roles. This shows that you not only understand the operations but can also contribute to enhancing efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding complex loan inquiries or disputes. Think of specific scenarios where you successfully resolved issues and be prepared to share those stories.