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- Tasks: Lead daily operations in consumer loan servicing and ensure top-notch customer service.
- Company: Join a growing financial services company in beautiful Asheville, NC.
- Benefits: Competitive salary of $80,000 - $85,000 and opportunities for professional growth.
- Why this job: Make an impact in the banking industry while developing your leadership skills.
- Qualifications: 7+ years in consumer lending and 3-5 years in leadership required.
- Other info: Onsite role; local candidates only. Join a diverse and inclusive team!
The predicted salary is between 57600 - 61200 £ per year.
Consumer Loan Operations Assistant Manager
Location: West Ashville, NC 28806, US
Posted: 05/21/2025
Employment Type: Direct Hire
Industry: Financial Services
Job Number: 17377
Field of Expertise: Banking
Remote Friendly: No
Job Description
A growing financial services company is seeking a Consumer Loan Operations Assistant Manager for a full-time role in Asheville, NC. This role requires onsite presence, so candidates must be local.
Role Summary
The Consumer Loan Operations Assistant Manager oversees the Bank’s consumer loan servicing and loss mitigation functions. The ideal candidate will manage daily operations, ensure compliance, and deliver exceptional service. Strong leadership and operational expertise are essential, along with an understanding of relevant regulations and internal processes.
Key Responsibilities
- Manage daily operations of the consumer loan servicing department, including customer service, investor reporting, tax and insurance monitoring, payment servicing, and more.
- Supervise and support staff, ensuring adherence to policies and high performance.
- Develop, train, and mentor team members.
- Handle recruitment, performance reviews, and employee recognition.
- Ensure compliance with banking regulations and internal policies.
- Collaborate with cross-functional teams to optimize processes.
- Identify and implement process improvements.
- Prepare operational reports and analyze performance metrics.
- Serve as escalation point for complex inquiries or disputes.
- Stay updated on industry trends and regulatory changes.
- Maintain proficiency with loan software and collaborate on system updates.
- Coordinate data interface tasks with third-party vendors.
- Apply loan workout experience to evaluate alternatives to foreclosure.
- Research and respond to error resolutions and information requests.
- Assist with audits, maintain confidentiality, and adhere to policies and regulations.
- Complete mandatory compliance training and follow all regulatory requirements.
Qualifications
Education: High School Diploma or equivalent.
- 7+ years of related consumer and/or mortgage lending experience.
- 3-5 years of leadership experience.
- Knowledge of real estate insurance, property tax, loan processing, and regulations.
- Understanding of loan documents, credit reports, legal processes.
- Excellent communication, analytical, and organizational skills.
- Proficiency in loan systems and Microsoft Office.
- Ability to prioritize, manage multiple projects, and meet deadlines.
- Strong leadership and team-building skills.
- Ability to adapt to changes and manage multiple tasks effectively.
Preferred: Experience with investor reporting, GSE, and FiServ Signature products.
Salary: $80,000 – $85,000, commensurate with experience.
Meet Your Recruiter
Caren Cohen, Recruiting Consultant
With over 20 years of experience, Caren is dedicated to finding the right fit for candidates and clients. She is a graduate of the University of Georgia and a passionate Bulldogs fan.
Corps Team is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Consumer Loan Operations Assistant Manager employer: Corps Team
Contact Detail:
Corps Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Loan Operations Assistant Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in consumer lending. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work in consumer loan operations. Attend local industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully managed teams, improved processes, or resolved conflicts, as these will be crucial in showcasing your fit for the Assistant Manager position.
✨Tip Number 4
Research the company’s culture and values. Understanding what they prioritise can help you tailor your conversations during interviews, showing that you align with their mission and are genuinely interested in contributing to their success.
We think you need these skills to ace Consumer Loan Operations Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consumer and mortgage lending, as well as any leadership roles you've held. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing operations or ensuring compliance.
Highlight Leadership Skills: Since the role requires strong leadership, emphasise your experience in developing and mentoring team members. Provide examples of how you've successfully led teams in previous positions.
Showcase Analytical Abilities: Include examples of how you've used analytical skills to improve processes or resolve complex issues in past roles. This will demonstrate your capability to handle the operational reports and performance metrics required in this position.
How to prepare for a job interview at Corps Team
✨Know Your Regulations
Familiarise yourself with the relevant banking regulations and compliance requirements. Being able to discuss these confidently will show your understanding of the industry and your readiness for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in mentoring and developing staff, as this is crucial for the Assistant Manager position.
✨Showcase Operational Expertise
Be ready to discuss your experience with consumer loan servicing and any process improvements you've implemented. This will demonstrate your ability to manage daily operations effectively.
✨Prepare for Scenario Questions
Anticipate questions about handling complex inquiries or disputes. Think of specific situations where you resolved issues and be prepared to explain your thought process and outcomes.
