Contract Manager in Manchester

About the Company

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex‐servicemen on return from the Crimean War. By sticking true to our values of 'loyalty, integrity, service', we have become the UK's most established and respected specialist security services provider.

Overview

We are looking for a security & business support services manager to manage provision of services to clients within the CBRE portfolio ensuring contract and company performance targets both financial and operational are consistently met and/or exceeded. Establishing and maintaining excellent client relationships is essential, as is the ability to keep up to date with market changes and opportunities such that Corps Security is retained as the security provider of choice to our customers. You will manage sites across Manchester, Leeds, Sheffield, Huddersfield and surrounding areas.

Responsibilities

• Be responsible for all operational colleagues and have a full understanding of the functions covered including security guarding, electronic solutions such as CCTV & access control, key holding, reception and general business support.
• To be responsible for staffing levels of contracted, ad‐hoc and special events as per customer requirements.
• To liaise and meet with customers and key clients on a regular basis to review & record contract performance, agree budgets and ensure quality standards are consistently maintained, leading to contract retention.
• Attend monthly KPI meetings with the client.
• Monitor and manage revenue and costs in line with the current contract costing model and prepare monthly forecasts.
• Lead, manage and motivate direct reports, conduct annual appraisals or job chats.
• Identify areas for additional business, from both current & potential customers.
• Drive technology, intelligence and innovation within the security guarding portfolio.
• Manage personal training and career development, attend training sessions as and when required.
• Check and maintain the accuracy of the monthly & ad‐hoc invoicing to clients.
• Participate in Out of Hours/Duty Executive process as and when required.

Qualifications

• Excellent communication skills and a strong customer focus.
• A valid SIA Front‐Line License – essential.
• A valid SIA CCTV License – desirable.
• Previous Security Management experience.
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitask and work under pressure.
• Full UK Driving License – desirable.
• Excellent IT skills including Microsoft software packages (e.g. Excel).
• Able to achieve vetting to BS7858 Standards.

Company Culture & Benefits

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry‐leading benefits, including:

• 25 Days annual leave per annum.
• Company sick pay scheme.
• Access to Digital GP & Medicash Scheme subject to conditions.
• Excellent Company Pension Scheme.
• Death in Service – 3× salary (subject to company pension enrolment, upon completion of probationary period).
• Enhanced Family Leave Pay.
• High staff discounts & rewards scheme.
• Recruitment bonus scheme.
• New business lead scheme.
• Employee Assistance Programme.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this. Corps Security adheres to the principles of Equal Employment Opportunities ('EEO') which benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive and enthusiastic workforce. Corps Security is committed to providing support to members of the armed forces, veterans and their families as set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.