At a Glance
- Tasks: Provide top-notch customer service and support security operations on-site.
- Company: Join the UK's leading specialist security services provider with a rich history.
- Benefits: Enjoy competitive pay, sick leave, discounts, and a great pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values loyalty, integrity, and service while making a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who we are
Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex‑servicemen on return from the Crimean War. By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.
About the role
We are looking for a friendly, customer‑service focused Non Licensed Receptionist who will undertake a crucial role for the business by ensuring consistent service delivery on site in a professional manner, handling incidents in a professional and organised manner whilst always adhering to escalation procedures. You need to take an active role in enhancing the delivery of security operations by ensuring all tasks are completed by all relevant departments and by also understanding the culture fully at site.
Working average of 42.5 hours per week covering days. Shifts: Mon‑Thurs 0700‑1630 & Fri 0730‑1200.
What we offer
- Company sick pay scheme
- Paid SIA license renewals
- Enhanced Family Leave Pay
- Cycle to Work Scheme
- High staff discounts & rewards scheme
- Access to Digital GP
- Excellent pension scheme
- Death in Service – £5000
- Recruitment bonus scheme
- New business lead scheme
- Employee assistance programme
Requirements
- Excellent communication skills and a strong customer focus
- Confidence and ability to establish and maintain good and effective working relationships at all levels
- Ability to work to deadlines, multitasking and working under pressure
- Excellent IT skills including Microsoft Software Packages (e.g., Excel)
- Ability to achieve vetting to BS7858 Standards and BPSS Clearance standards
Responsibilities
- High standards of performance, professionalism and customer service at all times.
- Full compliance with operational instructions (e.g., alarm responses, building access, production) and external regulations.
- Reporting and escalating issues following chain of command.
- Produce clear, logical, and well‑written operational reports to required timeframes.
- Be fully conversant with site systems and procedures.
- Support Corps Security and site management teams in identifying and implementing service improvements.
- Build relationships with internal and external guests to enhance the security provision.
- Have a deep understanding of all changes in building occupiers, set up and productions and ensure information is passed both upwards and cascaded downwards.
- Maintain safety and security through the operation of integrated security systems.
- Liaise with supervisors and both Corps Security and management regarding building maintenance and H&S issues.
- Liaise with external authorities including the police.
- Ensure all policies and procedures are followed.
- Provide immediate response in the event of any minor/major incidents, ranging from responding to medical incidents, fire alarm activation/evacuations and crisis response.
- Any other admin duties that the Duty Security Managers, Supervisors, or clients deem necessary or commensurate with the position.
Diversity & EEO
Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We are committed to working towards achieving an inclusive environment in which individuals are valued. Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”). Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please review our Privacy Notice (Recruitment) on our website before applying.
On-Site Receptionist & Guest Services – Security Support in Bristol employer: Corps Security Ltd
At Corps Security, we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and well-being of our team members. Our work culture is built on loyalty, integrity, and service, offering a range of benefits including a company sick pay scheme, enhanced family leave pay, and access to a digital GP. With opportunities for professional development and a commitment to employee assistance, we ensure that our On-Site Receptionist & Guest Services – Security Support role is not just a job, but a meaningful career path in a respected security services provider.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Receptionist & Guest Services – Security Support in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you successfully juggled multiple tasks under pressure. This will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace On-Site Receptionist & Guest Services – Security Support in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and professional approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Take the time to tailor your application to the job description. We love seeing candidates who understand our values and can relate their skills to the specific responsibilities outlined in the role. Make it personal!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Corps Security Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Corps Security. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific incidents, such as a medical emergency or a fire alarm activation. Think through these scenarios beforehand and outline your thought process clearly during the interview to showcase your problem-solving skills.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with Microsoft software packages, especially Excel. You might even want to mention any relevant projects or tasks where you used these tools effectively.
