At a Glance
- Tasks: Provide Tier 2 support for critical applications and troubleshoot complex incidents.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment while enhancing your technical skills.
- Qualifications: Strong SQL Server expertise and experience in application support required.
The predicted salary is between 55000 - 65000 € per year.
The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality. A critical aspect of this role is strong Microsoft SQL Server expertise, including the ability to analyze data issues, support reporting, troubleshoot performance problems, and safely execute data related activities in line with operational and regulatory controls. The ideal candidate combines strong technical troubleshooting skills with a service oriented mindset and a solid understanding of financial services operational requirements.
Key Responsibilities
- Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
- Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
- Investigate incidents across application, database, and infrastructure layers.
- Manage incidents through to resolution, ensuring accurate documentation and stakeholder communication.
- Participate in major incident bridges, providing clear technical leadership and communication.
- Provide advanced support for MS SQL Server, including writing and analyzing SQL queries, investigating data integrity and data quality issues, supporting application reporting and extracts, and troubleshooting performance and blocking issues.
- Analyze SQL logs, queries, indexes, and execution plans to diagnose issues.
- Work closely with DBAs and development teams on database-related incidents and improvements.
- Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business.
- Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure.
- Support application releases, patches, and configuration changes, including validation and post-deployment monitoring.
- Review and assess changes for risk and operational readiness.
- Collaborate closely with GFS business users to understand application usage, pain points, and operational needs.
- Provide clear, concise communication to both technical and non-technical stakeholders.
- Create and maintain technical documentation, runbooks, and support procedures.
- Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes.
- Identify opportunities to improve application reliability, supportability, and operational efficiency.
- Support automation efforts for monitoring, alerting, and routine operational tasks.
- Promote best practices in application support, security, and compliance.
Required Skills & Experience
- Strong experience supporting enterprise applications in a production environment.
- Advanced Microsoft SQL Server Skills, including complex SQL querying and data analysis.
- Understanding of indexing, query optimization, and performance tuning.
- Experience supporting reporting and data extracts.
- Solid understanding of application architecture and integrations.
- Operating systems (Windows), APIs, batch processing, and job scheduling.
- Experience with monitoring, logging, and alerting tools.
- Ability to troubleshoot across application, infrastructure, and integration layers.
- Typically 5+ years in application support, or a similar role.
- Proven experience in a Tier 2 or Tier 3 support function.
- Experience supporting systems in a financial services or regulated environment is strongly preferred.
- Strong analytical and problem-solving skills.
- Calm, methodical approach when working under pressure.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and incidents concurrently.
- Strong sense of ownership and accountability.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- ITIL Foundation or higher.
- Relevant technical certifications (cloud, database, OS, or application platforms) are a plus.
Senior Systems Engineer - Advanced SQL/Tier 2 Support LONDON, United Kingdom and 2 (Hybrid) Pos[...] employer: Corporation Service Company
As a Senior Systems Engineer at our London office, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a hybrid working model, competitive benefits, and a culture that encourages collaboration and innovation, making it an ideal place for professionals seeking to make a meaningful impact in the financial services sector.
Contact Detail:
Corporation Service Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Systems Engineer - Advanced SQL/Tier 2 Support LONDON, United Kingdom and 2 (Hybrid) Pos[...]
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to SQL and application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your SQL queries, troubleshooting cases, or any projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Systems Engineer - Advanced SQL/Tier 2 Support LONDON, United Kingdom and 2 (Hybrid) Pos[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft SQL Server and application support. We want to see how your skills match the requirements in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Systems Engineer role. Share specific examples of how you've tackled complex incidents and improved service quality in previous roles.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've successfully diagnosed and resolved issues under pressure. We love candidates who can think on their feet and maintain a calm approach while managing multiple priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Corporation Service Company
✨Know Your SQL Inside Out
Make sure you brush up on your Microsoft SQL Server skills. Be prepared to discuss complex SQL queries, data analysis, and performance tuning. Practising real-world scenarios can help you articulate your thought process during the interview.
✨Understand the Business Context
Familiarise yourself with the Global Financial Solutions (GFS) business unit and its applications. Understanding how your role as a Senior Systems Engineer fits into their operations will show your commitment and help you answer questions more effectively.
✨Prepare for Incident Management Questions
Expect questions about how you handle incidents and manage priorities under pressure. Think of specific examples from your past experience where you successfully resolved complex issues, especially in a Tier 2 or Tier 3 support context.
✨Communicate Clearly and Confidently
Since this role involves liaising with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. Clear communication is key, so be ready to demonstrate your ability to convey information effectively.
