At a Glance
- Tasks: Provide Tier 2 support for critical applications and troubleshoot complex incidents.
- Company: Join CSC, a global leader in business and financial services.
- Benefits: Enjoy competitive pay, hybrid work options, and career growth opportunities.
- Other info: Be part of a diverse team committed to excellence and client success.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Strong SQL skills and experience in application support are essential.
The predicted salary is between 55000 - 65000 £ per year.
The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.
A critical aspect of this role is strong Microsoft SQL Server expertise, including the ability to analyze data issues, support reporting, troubleshoot performance problems, and safely execute data related activities in line with operational and regulatory controls. The ideal candidate combines strong technical troubleshooting skills with a service oriented mindset and a solid understanding of financial services operational requirements.
Key Responsibilities:- Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
- Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
- Investigate incidents across application, database, and infrastructure layers.
- Manage incidents through to resolution, ensuring accurate documentation and stakeholder communication.
- Participate in major incident bridges, providing clear technical leadership and communication.
- Provide advanced support for MS SQL Server, including writing and analyzing SQL queries, investigating data integrity and data quality issues, supporting application reporting and extracts, and troubleshooting performance and blocking issues.
- Analyze SQL logs, queries, indexes, and execution plans to diagnose issues.
- Work closely with DBAs and development teams on database-related incidents and improvements.
- Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business.
- Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure.
- Support application releases, patches, and configuration changes, including validation and post-deployment monitoring.
- Review and assess changes for risk and operational readiness.
- Collaborate closely with GFS business users to understand application usage, pain points, and operational needs.
- Provide clear, concise communication to both technical and non-technical stakeholders.
- Create and maintain technical documentation, runbooks, and support procedures.
- Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes.
- Identify opportunities to improve application reliability, supportability, and operational efficiency.
- Support automation efforts for monitoring, alerting, and routine operational tasks.
- Promote best practices in application support, security, and compliance.
- Strong experience supporting enterprise applications in a production environment.
- Advanced Microsoft SQL Server Skills, including complex SQL querying and data analysis.
- Understanding of indexing, query optimization, and performance tuning.
- Experience supporting reporting and data extracts.
- Solid understanding of application architecture and integrations.
- Operating systems (Windows), APIs, batch processing, and job scheduling.
- Experience with monitoring, logging, and alerting tools.
- Ability to troubleshoot across application, infrastructure, and integration layers.
- Typically 5+ years in application support, or a similar role.
- Proven experience in a Tier 2 or Tier 3 support function.
- Experience supporting systems in a financial services or regulated environment is strongly preferred.
- Strong analytical and problem-solving skills.
- Calm, methodical approach when working under pressure.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and incidents concurrently.
- Strong sense of ownership and accountability.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- ITIL Foundation or higher.
- Relevant technical certifications (cloud, database, OS, or application platforms) are a plus.
Senior Systems Engineer - Advanced SQL/Tier 2 Support employer: Corporation Service Company
CSC is an exceptional employer that fosters a diverse and growth-oriented environment, offering employees the chance to thrive in their roles while supporting their career development. With a strong commitment to innovation and client satisfaction, CSC provides competitive benefits, including annual success-sharing bonuses, tuition reimbursement, and flexible hybrid work options, making it an attractive workplace for those seeking meaningful and rewarding employment in the heart of London.
Contact Details:
Corporation Service Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Systems Engineer - Advanced SQL/Tier 2 Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your SQL skills can solve their problems. Practise common interview questions and have examples ready that showcase your troubleshooting prowess.
✨Tip Number 3
Show off your passion for continuous improvement! During interviews, talk about how you've proactively identified issues in past roles and implemented solutions. This will demonstrate your service-oriented mindset and commitment to enhancing application reliability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CSC.
We think you need these skills to ace Senior Systems Engineer - Advanced SQL/Tier 2 Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Systems Engineer role. Highlight your advanced SQL skills and any relevant Tier 2 support experience. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can help us improve our applications. Keep it concise but impactful.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex incidents in the past. We love candidates who can demonstrate their analytical and troubleshooting prowess!
Apply Directly on Our Website:We encourage you to apply through our website rather than third-party sources. This way, your application goes straight to us, and we can give it the attention it deserves!
How to prepare for a job interview at Corporation Service Company
✨Know Your SQL Inside Out
Make sure you brush up on your Microsoft SQL Server skills before the interview. Be prepared to discuss complex SQL queries, data analysis, and performance tuning. Practising real-world scenarios can help you articulate your thought process when troubleshooting.
✨Understand the Business Context
Familiarise yourself with the Global Financial Solutions (GFS) business unit and its applications. Knowing how your role as a Senior Systems Engineer fits into the bigger picture will show your potential employer that you're not just technically savvy but also understand the operational needs of the business.
✨Prepare for Incident Management Questions
Since this role involves managing incidents and acting as an escalation point, be ready to share examples from your past experiences. Think about specific incidents you've resolved, how you communicated with stakeholders, and what steps you took to prevent recurrence.
✨Showcase Your Communication Skills
As you'll be working with both technical and non-technical stakeholders, it's crucial to demonstrate your ability to communicate clearly. Prepare to explain complex technical concepts in simple terms, and think of examples where effective communication made a difference in your previous roles.
