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- Tasks: Provide Tier 2 support for critical applications and troubleshoot complex incidents.
- Company: Join a global leader in business, legal, and financial services.
- Benefits: Enjoy competitive pay, hybrid work options, and career growth opportunities.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Strong SQL skills and experience in application support required.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 55000 - 65000 £ per year.
The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.
A critical aspect of this role is strong Microsoft SQL Server expertise, including the ability to analyze data issues, support reporting, troubleshoot performance problems, and safely execute data related activities in line with operational and regulatory controls. The ideal candidate combines strong technical troubleshooting skills with a service oriented mindset and a solid understanding of financial services operational requirements.
Key Responsibilities:- Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1.
- Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities.
- Investigate incidents across application, database, and infrastructure layers.
- Manage incidents through to resolution, ensuring accurate documentation and stakeholder communication.
- Participate in major incident bridges, providing clear technical leadership and communication.
- Provide advanced support for MS SQL Server, including: writing and analyzing SQL queries, investigating data integrity and data quality issues, supporting application reporting and extracts, and troubleshooting performance and blocking issues.
- Analyze SQL logs, queries, indexes, and execution plans to diagnose issues.
- Work closely with DBAs and development teams on database‑related incidents and improvements.
- Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business.
- Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure.
- Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring.
- Review and assess changes for risk and operational readiness.
- Collaborate closely with GFS business users to understand application usage, pain points, and operational needs.
- Provide clear, concise communication to both technical and non‑technical stakeholders.
- Create and maintain technical documentation, runbooks, and support procedures.
- Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes.
- Identify opportunities to improve application reliability, supportability, and operational efficiency.
- Support automation efforts for monitoring, alerting, and routine operational tasks.
- Promote best practices in application support, security, and compliance.
- Strong experience supporting enterprise applications in a production environment.
- Advanced Microsoft SQL Server Skills, including: Complex SQL querying and data analysis, understanding of indexing, query optimization, and performance tuning, experience supporting reporting and data extracts.
- Solid understanding of: Application architecture and integrations, Operating systems (Windows), APIs, batch processing, and job scheduling.
- Experience with monitoring, logging, and alerting tools.
- Ability to troubleshoot across application, infrastructure, and integration layers.
- Typically 5+ years in application support, or a similar role.
- Proven experience in a Tier 2 or Tier 3 support function.
- Experience supporting systems in a financial services or regulated environment is strongly preferred.
- Strong analytical and problem‑solving skills.
- Calm, methodical approach when working under pressure.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and incidents concurrently.
- Strong sense of ownership and accountability.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- ITIL Foundation or higher.
- Relevant technical certifications (cloud, database, OS, or application platforms) are a plus.
Senior Systems Engineer - Advanced SQL/Tier 2 Support in London employer: Corporation Service Company
Contact Detail:
Corporation Service Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Engineer - Advanced SQL/Tier 2 Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to SQL and application support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific incidents you've resolved, especially those involving SQL performance issues or application outages. Real-life examples will make you stand out!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at CSC.
We think you need these skills to ace Senior Systems Engineer - Advanced SQL/Tier 2 Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Systems Engineer role. Highlight your advanced SQL skills and any relevant Tier 2 support experience. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled complex incidents in the past. We’re keen on seeing your analytical skills in action, especially when it comes to SQL and application support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Corporation Service Company
✨Know Your SQL Inside Out
Make sure you brush up on your Microsoft SQL Server skills. Be prepared to discuss complex SQL queries, data integrity issues, and performance tuning. Practising real-world scenarios can help you articulate your thought process during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved complex incidents in previous roles. Highlight your calm, methodical approach under pressure and how you effectively communicated with both technical and non-technical stakeholders.
✨Understand the Business Context
Familiarise yourself with the financial services sector and the operational requirements that come with it. Being able to connect your technical expertise to business outcomes will demonstrate your value to the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and the company's approach to application support. This shows your genuine interest in the position and helps you assess if it's the right fit for you.