Senior Business Operations Specialist in London

Hybrid – 3 days office – 2 days home, after probation. Our SPV Management UK / Global Financial Services department is looking for a Senior Manager of Operations to join our expanding team, working in a fast-paced and international environment.

Some of the things you’ll be doing are listed below:

• Management Processes
  • In collaboration with SPV Management UK senior leaders, manage service delivery and assist with relationship management with a hyper focus on top 25 clients.
  • Manage (the payments team and) bank account opening requirements, and manage and record the administrative process of compliance under the CSC introducer agreement with Barclays Bank.
  • Working closely with SPV Management UK senior leaders, manage and record the administrative process from prospective client introduction to ‘business as usual’ stage in, among other applications, KYCP, ViewPoint, SAP, Entity Management System, Diligent, CCH, Pythagoras and Laserfiche.
  • Manage compliance with KYC requirements in the ‘business as usual’ stage and collaborate closely with the File Review Team and the KYCP / Onboarding team.
  • Accountable for maintaining accurate SAP data and overseeing client invoicing to ensure appropriate chargeability and accurate, timely invoicing, working with senior leaders and Finance operations.
  • Oversee the business unit’s debtor management in coordination with the Debtors team and servicing teams.
  • Liaising with colleagues and Global Account Managers in other jurisdictions regarding mutual group clients.
  • Support the SPV Management UK senior leadership team in the preparation and delivery of reporting on projects, business pipeline, compliance matters, and financial performance against key business KPIs.
  • Collaborate with the Head of Company Secretarial and Head of Accounting to allocate new client portfolios effectively, ensuring high-quality service delivery and appropriate resource allocation.
• Management People
  • Manage the business unit’s Administrative Support Specialist, whose main responsibility is handling incoming post for client entities and administrative support for the teams.
  • Support the SPV Management senior leadership team in the implementation and ongoing management of the ‘One Team’ operating model.
  • Participate in recruitment and interview processes for the business unit.
• Manage Projects
  • Accountable for ad-hoc projects as may be required, such as the annual client survey, IT and software projects and internal reorganisations.
  • Support business unit directors with the oversight of non-UK entity services, such as Directorships for CSC Channel Islands and GSM services.
  • Manage service delivery of Register of Overseas Entities registration and Process Agent services, including invoicing.

What technical skills, experience, and qualifications do you need?

• 5+ years’ relevant working experience, CSC working experience is an advantage.
• Excellent communication and organisation skills.
• Dedicated to pursuing a career in the corporate services industry.
• Confidence to work independently as well as part of a team.
• Passionate about providing quality client service.
• High level of accuracy, good attention to detail.
• Willingness to be challenged and be flexible.
• Ability to work consistently in a fast-paced environment.
• Ability to work and communicate with colleagues and clients from multiple jurisdictions.
• Business and commercial awareness.
• Creative approach to problem solving.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.