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- Tasks: Lead global client onboarding strategy and ensure regulatory excellence across regions.
- Company: Join a passionate team at CSC, making a difference in global business.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of client onboarding and drive impactful change worldwide.
- Qualifications: Experience in onboarding or compliance within financial services and strong leadership skills.
- Other info: Dynamic role with a focus on continuous improvement and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Global Head of Client Onboarding (including ongoing File Reviews)
Location: EMEA
Full time Hybrid
We’re hiring a Global Head of Onboarding to lead CSC’s client onboarding function across hubs in our three regions. This role holds global accountability for onboarding results (including file reviews) and operational excellence, while leading onboarding managers to deliver a consistent, high-quality, commercially focused client onboarding experience worldwide.
You will drive the global vision for onboarding, balance regional regulatory requirements with global standards, and partner closely with senior stakeholders across KYC Services, Compliance, Risk, Operations, Technology, and Client Services. CSC provides the platform and scale; you bring leadership, strategic thinking, and a strong commitment to service excellence.
Some of the things you’ll be doing:
- Own and drive the global onboarding strategy (including file reviews) across three regions, ensuring alignment, scalability, and regulatory excellence
- Lead, coach, and develop onboarding managers and regional onboarding hubs
- Oversee client onboarding and ongoing due diligence globally
- Working closely with KYC Services, ensure collection, analysis, and classification of information in line with applicable AML/KYC regulations (including EU AML Directives and equivalent regional frameworks)
- Define and maintain global Onboarding procedures, operating memoranda, and SLAs
- Act as a senior member of internal Client Acceptance Committees, supporting complex and high-risk onboarding decisions
- Serve as an escalation point for senior stakeholders, key clients, and regulators
- Drive continuous improvement, process optimization, and digital onboarding initiatives
- Monitor performance, risk metrics, and service levels across regions
What technical skills, experience, and qualifications do you need? While not all inclusive, the list is:
- Significant experience in onboarding, compliance, or client lifecycle management within financial services, funds, fiduciary, or corporate services
- Keen commercial perspective and experience
- Fierce client spirit
- Proven experience leading multi-regional teams in a global environment
- Strong knowledge of global business/AML/KYC regulatory frameworks
- Excellent English skills (additional languages are an advantage)
- Strong strategic, leadership, and stakeholder management capabilities
- High standards of integrity, confidentiality, and professional judgement
Global Head of Onboarding in London employer: Corporation Service Company
Contact Detail:
Corporation Service Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Onboarding in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Global Head of Onboarding role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its onboarding processes. Show us that you understand their global vision and how you can contribute to operational excellence. Tailor your responses to highlight your experience in compliance and client lifecycle management.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website and express your interest in the Global Head of Onboarding position. A proactive approach can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that can leave a lasting impression. Reiterate your excitement about the opportunity and how your skills align with their needs in onboarding and compliance.
We think you need these skills to ace Global Head of Onboarding in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global Head of Onboarding role. Highlight your leadership experience and any relevant compliance or client lifecycle management roles you've held.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about onboarding and how your strategic thinking can drive our global vision. Be sure to mention specific examples of how you've improved processes in previous roles.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your experience leading multi-regional teams. We want to see how you've coached and developed others to achieve operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in global business.
How to prepare for a job interview at Corporation Service Company
✨Know Your Onboarding Strategy
Before the interview, make sure you understand the company's global onboarding strategy and how it aligns with regulatory requirements. Be ready to discuss your vision for enhancing client onboarding processes and how you would implement them across different regions.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-regional teams in the past. Highlight your coaching and development strategies for onboarding managers, as well as how you’ve driven performance improvements in previous roles.
✨Understand Regulatory Frameworks
Brush up on your knowledge of AML/KYC regulations and how they impact client onboarding. Be prepared to discuss how you would ensure compliance while maintaining a high-quality client experience, especially in a global context.
✨Engage with Stakeholders
Think about how you would partner with senior stakeholders across various departments. Prepare to share your approach to stakeholder management and how you would handle complex onboarding decisions, showcasing your strategic thinking and problem-solving skills.
