Implementation Manager, Brand Product

Hybrid Work Model (3 days onsite/2 days remote)

Some of the things you will be doing:

• Organization & People
• Main point of contact for all new Brand Protection and Enforcement customers as they progress through the implementation process.
• Coordinate Implementation team activities as required.
• Liaison with, and updates on progress to, customer, Account Management and Senior Management.
• Working closely with customers to ensure the service meets contractual requirements and is delivered on time.
• Planning & Reporting
• Managing the end-to-end service implementation lifecycle.
• Ensuring the implementation project is clearly scoped.
• Developing and maintaining a detailed project plan.
• Coordinating project initiation, and gathering client deliverables.
• Managing the effective and efficient deployment of resources.
• Monitoring and reporting project progress and performance.
• Understand dependencies between projects and provide advice to colleagues and business stakeholders, as appropriate.
• Risk, Issue, Actions and Decision Management
• Recording and managing project issues, risks, and dependencies.
• Responsible for monitoring inter-departmental actions and following up as required.
• Assess client requirements.
• Change Control
• Monitor and review tools and process utilized and recommend changes as appropriate.
• Ensure that projects are formally closed and, where appropriate, subsequently reviewed and that lessons learned are captured and action for continual improvement is taken.

What technical skills, experience and qualifications do you need?

• Experience in a customer-facing role, preferably as an Analyst or Account Manager.
• Strong understanding of Project Management principles and methodologies and their relative applications.
• Ability to transfer Project Management knowledge to direct teams.
• Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal).
• Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally.
• Ability to retain objectivity and the understanding of a problem or situation.

Benefits

CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role, and is not intended to describe all duties, responsibilities, and qualifications.