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- Tasks: Support global clients by resolving inquiries and troubleshooting issues in a fast-paced environment.
- Company: CSC is a leading global business services company dedicated to client success and community impact.
- Benefits: Enjoy hybrid work options, comprehensive training, and competitive benefits including bonuses and tuition reimbursement.
- Why this job: Join a passionate team focused on service excellence and professional growth in a dynamic industry.
- Qualifications: Fluency in English and German, strong communication skills, and experience in customer service are essential.
- Other info: Be part of a diverse workplace that values belonging and offers global career opportunities.
The predicted salary is between 24000 - 42000 £ per year.
Working Hours: Monday to Friday – 3 days in the office
Are you passionate about delivering excellent customer service?
We are too!
We are currently hiring a Customer Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Customer Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business. What does that mean? Learn more about DBS by visitingcscdbs.com . While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Some of the tasks you will be responsible for:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients\’global internetbrands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
What technical skills, experience, and qualifications do you need?
- Must be fluent in both English and German. Any additional language skills would be a plus
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
- Bilingual skills are a plus
What You Can Expect from Us
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day to day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world class service to our clients
#LI-SM1
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Why Work with CSC?
At CSC, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Job Info
- Job Identification 11809
- Job Category Customer Service
- Posting Date 04/04/2025, 10:54 AM
- Job Schedule Full time
- Locations 5 Churchill Place, LONDON, LONDON, E14 5HU, GB
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Customer Service Representative employer: Corporation Service Company
Contact Detail:
Corporation Service Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with CSC's products and services. Understanding the specifics of what we offer will not only help you answer client inquiries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in both English and German. Since this role requires fluency in these languages, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in previous roles. This will highlight your experience in a customer-centric environment and your ability to think critically under pressure.
✨Tip Number 4
Network with current or former employees of CSC if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in B2B environments. Emphasise any roles where you've resolved client inquiries or managed relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your previous experiences align with the responsibilities outlined in the job description. Mention your fluency in English and German, as this is a key requirement.
Showcase Problem-Solving Skills: Provide specific examples in your application of how you've successfully resolved customer issues in the past. This will demonstrate your ability to think critically and be solution-oriented, which is crucial for this role.
Research the Company: Familiarise yourself with CSC's services and values by visiting their website. Understanding their commitment to client satisfaction and community involvement can help you tailor your application and show that you're a good fit.
How to prepare for a job interview at Corporation Service Company
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially in fast-paced environments like retail or hospitality. Share specific examples of how you've successfully resolved client issues and maintained satisfaction.
✨Demonstrate Product Knowledge
Familiarise yourself with CSC's products and services before the interview. Being able to discuss their offerings and how they benefit clients will show your enthusiasm and preparedness for the role.
✨Practice Effective Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to conduct a mock interview with a friend to refine your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to demonstrate how you would handle specific client inquiries or issues, showcasing your critical thinking and solution-oriented mindset.
