At a Glance
- Tasks: Build strong client relationships and ensure their needs are met with confidence.
- Company: Small, dynamic Managed Service Provider in Covent Garden.
- Benefits: Competitive salary, bonus, and supportive team environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make a real impact by connecting clients with tech solutions.
- Qualifications: Strong relationship management skills and a willingness to learn.
The predicted salary is between 65000 - 65000 £ per year.
London £55,000 – £65,000 per annum (Dep Exp) + Bonus
5 days in the office - Covent Garden
This role is for a Business Analyst / Customer Success Manager with a client relationship focus in technology services. You do not need to come from a technical or IT background; we just need someone who has an interest in learning in this arena. This position is within a small Managed Service Provider (20 staff).
We’re looking for someone who builds strong, lasting relationships with clients and takes real ownership of those relationships over time. This role sits between our clients and our technical teams. What matters is your ability to understand client needs, communicate clearly, and manage relationships with confidence and credibility. You’ll be supported by a strong technical team. Your role is to ensure clients feel looked after, informed, and confident in the service they receive.
This role would suit someone from a Customer Success, Account Management, Service Delivery, or Client Relationship background who enjoys working closely with clients rather than focusing on purely sales or technical delivery.
What You’ll Be Doing:
- Acting as the main point of contact for a portfolio of clients (typically 8–12)
- Building long-term relationships with key stakeholders
- Leading regular client reviews (monthly/quarterly) and maintaining structured communication
- Translating client needs into clear actions for internal technical teams
- Identifying risks, issues, or gaps in service and ensuring they are addressed
- Acting as a calm and reliable escalation point when challenges arise
What We’re Looking For:
- A strong relationship manager who is comfortable picking up the phone and engaging with clients
- A stable career history that shows commitment and progression
- Experience managing multiple clients or stakeholders simultaneously
- Clear communication skills — able to simplify and structure conversations
- An interest in technology and willingness to learn (full support provided)
Backgrounds That Could Work Well:
- Customer Success Manager / Account Manager / Service Delivery Manager roles within tech platforms or service businesses
- Client Relationship Manager / Account Manager roles within recruitment or professional services
Important:
This is not a sales-led role — we are not looking for aggressive sales profiles. We’re interested in people who build trust and long-term relationships, not just those who chase targets.
Business Analyst employer: Corporate Workplace Appointments
As a small Managed Service Provider located in the vibrant Covent Garden area, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee growth and client relationships. With a focus on personal development and a commitment to building lasting connections, our team enjoys a dynamic environment where every member's contribution is valued, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Corporate Workplace Appointments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Analyst role. Personal recommendations can go a long way, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and think about how you can help bridge the gap between them and the technical team. Show them you’re not just interested in the role, but in their success too!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to convey your thoughts clearly and confidently is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find you.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about your interests, especially if they relate to client relationships or technology.
Tailor Your Application:Make sure to tailor your application to the role of Business Analyst / Customer Success Manager. Highlight your experience in building relationships and managing clients, and don’t forget to mention any relevant skills that align with our needs!
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and how they relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Corporate Workplace Appointments
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and how the role of a Business Analyst fits into ensuring client satisfaction. This will help you demonstrate your ability to build strong relationships and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Highlight situations where you simplified complex information or resolved issues. Clear communication is key in this role, so be ready to showcase your strengths in this area.
✨Demonstrate Your Interest in Technology
Even if you don’t have a technical background, express your eagerness to learn about technology and how it impacts client relationships. Share any relevant experiences or courses you’ve taken that show your commitment to understanding the tech landscape.
✨Prepare for Scenario Questions
Think about potential challenges you might face in the role, such as managing multiple clients or addressing service gaps. Prepare to discuss how you would handle these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
